Two of us stayed here for a week in Oct/Nov '09. It was ‘All Inclusive’ and we were much impressed overall. Staff are all friendly, and there is great food to be had. On the downside, the rooms are all small though to a good standard. It has a gym but for a 4* hotel the equipment is a bit... more

That is the response I got when I confronted the responsable of the reception with the fact that I found in my room a cockroach. They fly around and you can find them in any hotel on the Canary Islands. Not even an excuse. Apart from this rooms are OK, a bid old but clean, in the whole outdated hotel... more

We stayed here in October for one week half board. The rooms are small but comfortable and not really 4 star quality but then you dont come here to stay in your room all day and night ! The bathroom shower could do with a curtain and if you do go here look out for the surprise in the shower... more

Stayed for 7nights and found this hotel fantastic. The location in great just next to the Yumbo, with all bars and clubs on your doorstep. (via the rear entrance by the swimming pool) Very clean but small room, good restaurant and very friendly staff made my stay magical. We rented a car and alway found car park space in the... more

Stayed at the Hotel Neptuno for two weeks and look forward to going back there which is the only real review you need isn't it? Food - excellant and varied, and the restaurant was also popular with none guests. Only minor grumble was the choice of cereals at Breakfast, they were very, very, odd, even for someone who travels a... more

My partner and I arrived at the Neptuno after a very long days travelling due to a 6 hour delay and being stuck in Glasgow airport for 9 hours, great start to the holiday! The welcome we got at the hotel was second to none, a fantastic receptionist who personally showed us around the restaurant and made sure that we... more

This was our first trip to Gran Canaria and as Americans, we were not sure what to expect. We got a great deal on Orbitz.com and after reading all the reviews, etc. we decided to go for it. First, I will talk about the negatives and it only has to do with the airlines. On our flight over, we had... more

Love this hotel group simple and very friendly. Hotel is near the Yumbo centre so you do get a mix of gay and straight and it works really well. Pool area is lovely and room very nice. Great location for the nightlife and quiet generally during the day. No children if you want the peace and quiet. more

My first time to Playa del Ingles had some worries after reading some review, but thought the hotel was great and real good value for money, the whole set up was spotless and my room had everything you needed and no noise, Food okay always plenty to choose from staff just great being a small hotel everybody new you. The... more