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Hotel Riu Papayas

Avenida Gran Canaria 22 Playa Del Ingles - Gran Canaria, 35100 Playa del Ingles, San Bartolome de Tirajana, Gran Canaria Spain
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About

#13 of 133 hotels in Playa del Ingles
Location
Cleanliness
Service
Value
Travellers' Choice
The 24h All Inclusive Hotel Riu Papayas is completely refurbished in 2016, is located in the south of Gran Canaria with its beautiful and lively Playa del Inglés holiday area. The Kasbah and Metro shopping and entertainment centers are only 400 m away. The beach is 1.5 km away (complimentary hotel bus). The hotel has 468 comfortably furnished rooms with balcony and offers many amenities including free WiFi. You can enjoy the magnificent freshwater pools, one of which has slides which will delight the little ones. The various entertainment programs, such as RiuArt and the RiuLand Kids' Club, will keep you busy all day with numerous activities. In the evening, ClubHotel Riu Papayas offers night-time entertainment with shows and live music. The hotel offers multiple culinary options where you can enjoy the unique flavors of Gran Canaria. It has a main restaurant, an Asian restaurant Zhú and Olé, where you can savor the specialties of traditional Spanish cuisine.
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Property amenities
Parking
Free internet
Pool
Poolside bar
Darts
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Evening entertainment
Karaoke
Free shuttle or taxi services
Car hire
Taxi service
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, Dutch and 1 more
Hotel links
Special Offer:10% off Riu Class members

Location

Avenida Gran Canaria 22 Playa Del Ingles - Gran Canaria, 35100 Playa del Ingles, San Bartolome de Tirajana, Gran Canaria Spain
Name/address in local language
Hotel Riu Papayas
2,470Reviews795Q+A100Room tips

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deba486 wrote a review 14 Mar
Barnsley, United Kingdom17 contributions3 helpful votes
Could not fault this hotel, the staff were polite and friendly, the food was hot and always plenty of choice. The rooms spacious and very clean. The entertainment staff by far the best we’ve ever seen and very hard working. Fantastic
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Review collected in partnership with riu.com
Date of stay: February 2024
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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zippygeorgeandben wrote a review Jun 2023
3 contributions33 helpful votes
+1
Hotel's Favourite
As a first time solo traveller, I might be able to share a slightly different viewpoint on everything here at the RIU. This was my first experience of the RIU brand. I arrived back from the hotel yesterday after spending a week here. I'll break things down. ARRIVAL: A warm and welcoming arrival from Alessandro on Reception. I had emailed before hand about wanting to upgrade to a garden view room which he did without any problem. He also suggested that if I wanted a floor a little less noisy, to go on the top floor (7th). I would really recommend this as it does (like a previous reviewer said) give amazing views of the pool and you do get some sunshine on your terrace too. I was in 740 (more on the rooms later). I was first through the doors to the hotel (being a solo traveller does have its perks!) so I could not comment on length of wait etc. BUT - I had a real issue with my keys for the first few days of the holiday. I always ask for an extra key because I don't trust them to work in hotels on the whole. On the first evening, both keys wouldn't work, go back to reception (not exactly next door to the hotel room) and get them exchanged. Again, both didn't work. This resulted in Alessandro having to come up with me and try it. He spent 10 minutes trying, eventually it worked. But for the next few days, keys wouldn't work again (they weren't next to any other devices) and it actually became frustrating for me. Shouldn't happen. ROOM: Really impressive. Spacious enough with even a sofa to relax on. As someone has said, cleaned every day should you require it, bathroom of a good size, especially the shower and it was really well looked after. The housekeeping team do a great job. I also used the ironing service at the hotel. It says a 48 hour turn around but they were back the next day which was fantastic. I have never used an ironing service before but thought I would give it a go, I'm glad I did. FOOD: Let's start with the main restaurant. Food was always hot and plentiful. I like to eat alot later than other guests, and even going down towards the end of service for your meal, you still feel all the options are there, nothing being removed. I particuarly enjoyed that they had pre sliced burger and hot dog buns so you could create your own, also supplying takeaway cartons to put them in! If there is one thing I would like to see improved, it would be the options of pizzas. Pizza's are available every day but seem uninspiring. Margarita/Margarita with mushrooms/Vegetable/Ham and Cheese. There is just so much more you can do with pizza so I hope they would be more adventurous. OLE: (Spanish restuarant) I found this disappointing. The main meal was lovely (have included picture) but the cold/warm tapas were a letdown. The hot tapas didn't look apetizing and I think I was in and out of the restaurant within 45 minutes. You don't get the option of a choice of dessert so if it isn't to your taste, bad luck. It also didn't help that there was a family with a young child who had their iPad on with volume. But that's a societal issue. AZU: (Asian restuarant) This was the highlight of all my meals. Oh it was so lovely. After the experience of OLE I didn't expect much but it was superb. So many excellent choices (pics included) and I lovely experience. In fact, I didn't have the main dish option because it wasn't to my liking but that's on me. There was so much more options and variety. QUICK NOTE: When I have visited all inclusives before and you have the speciality dinners included in your package, it has always felt like you have 'gone out for a meal' if that makes sense; assigned waiter to you, come to take your order, different drink options, just a different experience to the usual. It's not like that here, it doesn't feel different to the main restaurant (OLE definitely didn't) so don't expect that the speciality places are majorly changed for these one off meals. MAIN POOL: Plenty of sunbeds for everyone and the clientele in this hotel caters for couples/groups/families with children. It has a nice atmosphere. You can do aqua aerobics throughout the day, play games etc. lots of options. DRINKS: I love the options of going and getting your own soft drinks/juices from the machines. An invaluable option. Coca-Cola,Sprite,Fanta etc. (and without sugar options) ENTERTAINMENT: I didn't really watch much of it but it seemed to be the place to go to during the evening. Like I said, as a solo traveller it was a different experience for me. YUMBO CENTER: If you want to visit the Yumbo Center for shops/bars/restuarants for a change of scenary, it is only a 15 minute walk from the hotel. If like me you want to watch some shows and drink until the early hours, this is definitely the place to go. Gets busy around midnight onwards. TIPS: Take a big water bottle with you, prefarably stainless steel. I used it everyday to top up from the soft drink maches so I had a really cold drink lasting me for however long it lasted and it's bigger than the plastic glasses they provide. There aren't any TV screens around any areas apart from your bedroom so if you're wanting to watch a football match (like I was) but not in your bedroom, you'll have to venture outside the hotel for that. Conclusion RIU made a very good impression on me for a first time visitor. Staff were extremely friendly, diligent and plentiful. There were never any major queues at the bars. I would perhaps like the option to upgrade my package to include premium spirits such as Jack Daniels but maybe that's just me! I do think that they should make the two restaurants more bespoke, i.e. have some Spanish music playing in the background of OLE, or perhaps have some live music on in there (a guitarist wouldn't hurt). Just something which makes the guest go, 'Yes that was a different experience'. Would I go again? Sure I would. I think that my waistband has expanded by about 6" but isn't that what an all inclusive is about?! Thanks for reading and please hit 'like' if you found any of this helpful.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled solo
Room Tip: Bring a large stainless steel water bottle :) You don't need Brown Sauce as they have it (if...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
23 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Papayas
Responded 12 Jun 2023
Dear Q9794ELbens, Thank you so much for choosing Riu Hotels & Resorts and for sharing your detailed feedback! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. It was our pleasure taking care of you and we are looking forward to having another chance to welcoming you back in the near future. Have a great day, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lesley A wrote a review 13 Mar
Llandudno, United Kingdom34 contributions74 helpful votes
Ok nothing special, nice clean hotel but far to small , booze isn’t brill , entertainment isn’t that amazing either it’s rather boring, there is nothing here for young children the tiny pool behind the hotel is so small it’s no bigger than a paddling pool think there’s maybe about 20 sunbeds there so how they will cope in holiday times is beyond me , no pool tables no arcade games nothing, I did not have young children with me when I visited in January so not sure what parents would do all day to entertain them , the entertainment is all outside and I personally think it’s dull and boring, parts are undercover but other parts arnt so not sure what people would do if it rained and it’s dull and actually depressing, I would not recommend it if your a family with children as there is simply nothing for them , I suggest you remove the boring shop that sells art and turn it into a little arcade for children at least they have something, the other bar they had which had zero atmosphere i would maybe have entertainment there too as it’s so quiet and a waste of space , I would not return as it simply is not big enough for anyone , I only enjoyed my holiday was because there are loads shops bars etc outside but would never return as we spent more going out as after few hour’s sunbathing we were bored , we went out for a decent drink and decent entertainment and sadly that’s what’s lacking at this hotel
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 5 days ago
Dear Lesleya, We are very grateful to you for staying with us. Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience. Best Regards, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rodchris2016 wrote a review 11 Mar
Pontypool, United Kingdom16 contributions
We had a great stay at this hotel, staff were very helpful. Good choice of food and drinks, good location nice room with a great view of the garden and pool, we would definitely stay again at this hotel .
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Review collected in partnership with riu.com
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 1 week ago
Dear rodchris2016, First of all, thank you for your comment and rating, We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience. We are waiting for you with open arms. Yours faithfully, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcher2501 wrote a review 9 Mar
Rovinj, Croatia1 contribution
It was a best stay on Gran Canaria or ever so far. We are used to travel and traveling but we wanted to experience a all inclusive resort. Believe us you wont regret it. Frendly staff is making this resort an unique one. Plenty of food, drinks, animation, and good energy. All the best here.
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Review collected in partnership with riu.com
Date of stay: February 2024
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Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 1 week ago
Dear Marcher2501, Thank you very much for your comment, We are very happy to know that you enjoyed our accommodation in various aspects. For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement. We would love to see you again soon among us. Yours faithfully, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lakes_Lass wrote a review 7 Mar
4 contributions5 helpful votes
An absolute oasis of a hotel. We had a perfect week. The hotel is spotlessly clean, the rooms were spacious. The choice of food and drinks were very good. The bar roof top solarium was a lovely peaceful, sunny space. We’ll definitely be back!
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 1 week ago
Dear Wee Minnie, Thank you very much! It is very nice to learn we are doing a good job and it is appreciated by our wonderful guests. And it is fantastic to learn you enjoyed it. Looking forward to hosting you soon. And we wish you a lovely day! Loving Regards, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KD7152 wrote a review Feb 2024
Great Baddow, United Kingdom266 contributions111 helpful votes
Another stay at this lovely hotel. Great value for money in my view. Super friendly staff from reception Libby and Carlos who were really helpful with my dad’s mobility scooter. Oliver at the bar and Olga our lovely room attendant. Great buffet food selection, always something to choose from or have dinner at one of the two specialty restaurants, allowed one night in each during stay at no extra charge. There is a ramp into the pool for easy access if infirm. My only niggle has been the family room this year. I share with my parents to help. The one allocated this year has a frosted glass bathroom wall which was the wall to my bedroom. Hence when someone goes to the toilet in the night it lights up the whole of my bedroom. I had to buy an eye mask! There was also no storage for me at all except one two drawer bed side cabinet so I had to keep clothes in my case and on my case and on my bed! The room last year was different and suited us much better. I checked the website but there is no differential noted. This should be made clearer as I would not return again based on this room.
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Date of stay: February 2024
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 3 weeks ago
Dear KD7152, Thank you for being our guest! It is delightful to see the good score you gave us. Nevertheless, we unfortunately did not succeed in convincing you in all areas. Therefore, you can be assured we will discuss the listed points with the responsible colleagues. We are grateful for your recommendation on Tripadvisor, and hope to host you again! Our very best, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel wrote a review Feb 2024
10 contributions4 helpful votes
We are still currently at the hotel and will be leaving later on today(our 5th day in the hotel). As I mentioned in the title overall it’s a decent enough hotel but some improvements could be made. The food in the main buffet is decent enough but it is rather repetitive. Although, there are two different restaurants you can dine at. We expected there to be snacks available 24/7 but it appears this might only be during the summer months. Drinks wise there’s plenty to choose from, the most disappointing thing was the cocktails being pre-mixed. The rooms are nice and kept clean by the maids but you hear every little bit of noise in the hotel. The walls could be doing with being soundproofed, I haven’t slept very well since being here.
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Date of stay: February 2024
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 3 weeks ago
Dear danieljarv, Thanks for your review, Although we are pleased to know that you enjoyed aspects of our services, we are saddened that you were not satisfied with the wide and varied gastronomic offer we presented or with the drinks. We write down your observations to discuss them with the relevant departments and continue improving every day. I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests. Yours faithfully, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr P@ sunny Ilkeston wrote a review Feb 2024
Ilkeston, United Kingdom16 contributions21 helpful votes
Arrived around 3:0pm and checked in I requested a high quiet room which we received ( room 705 )looking pretty much eastward with a distant sea view and overlooking another hotel however no issues there , the other hotel had outside entertainment that finished around 10:30 again no issues there The food in the hotel was always hot and varied with excellent restaurant staff always smiling and cannot do enough for you There is 24 hour service all be it limited from late until breakfast coffee machine and soft drinks available The hotel including the room appeared to be spotless all the time again the staff are relentless/excellent The hotel has got a shuttle service to the beach un to which we did not use as we enjoy walking, it is about a 20 minute walk to the beach down a bit of an hill The hotel for us is in a excellent location with good public transportation around If and when we come back to Gran Canaria we would almost certainly use this hotel To sum up Good hotel Great Staff Good food And a good location Thanks to all at the hotel Riu papayas
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 3 weeks ago
Dear steve1965ilkeston, Thank you for your kind words and for taking the time to rate us positively. We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect. We look forward to seeing you again soon. Yours faithfully, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Coopergreg wrote a review Feb 2024
Liverpool, United Kingdom175 contributions106 helpful votes
Just back from a fantastic 11 night holiday here. The hotel is very clean, the rooms are really nice and all of the staff were very helpful and had smiles on their faces which was great considering the lack of “please” and “thank you” we noticed with a lot of guests in the restaurant. For an all inclusive, the food was good. Whilst some items were a bit repetitive there was some variety each night. I think going by some of the reviews here that people need to remember this is a Riu in rowdy Playa Del Ingles, not a Riu Palace in civilised Meloneras (we’ve done both). Also contrary to other reviews, there is butter (and margarine!) at meal times (self serve from blocks on the desert counter, not little packs), and the breakfast caters for the less adventurous as well as those that like continental - there are eggs, omelettes, bacon, sausages and even beans. We had one meal in the Asian buffet which was unfortunately very bland, but are twice in the Ole Spanish buffet which was really good. You can hire Avis cars from reception via a dedicated iPad which was very handy. Plenty of space in the Dunas bar most of the time for quieter drinks, and also in the main bar by the pool. We didn’t really think much of the entertainment (it’s a bit “Butlins” like most hotels in the area), but used the bar area to sit and have a drink. Only downside was that at night the pool bar area stank of smoke due to the large quantity of chain smoking pensioners. Plenty of room by the pool , there are a lot of sun loungers but easy to get around and none of the 7am dash by people to claim sun beds with towels that we’ve experienced elsewhere. We would definitely stay here again.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Hire a car and get out into the fantastic countryside on the island
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Papayas
Responded 3 weeks ago
Dear Coopergreg, Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us. We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime. Yours faithfully, Hotel Riu Papayas Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£176 - £248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu papayas hotel, riu papayas grand canary
LOCATION
SpainCanary IslandsGran CanariaSan Bartolome de TirajanaMaspalomasPlaya del Ingles
NUMBER OF ROOMS
468
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL RIU PAPAYAS - Updated 2024 (Gran Canaria, Canary Islands)

Frequently Asked Questions about Hotel Riu Papayas
Which popular attractions are close to Hotel Riu Papayas?
Nearby attractions include Bar De Lantaarn (0.3 miles), Relax Rock Pub (0.3 miles), and Minigolf Maritim (0.3 miles).
What are some of the property amenities at Hotel Riu Papayas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a poolside bar.
What food & drink options are available at Hotel Riu Papayas?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Riu Papayas?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Papayas?
Conveniently located restaurants include Lux 22 Restaurante, Ibéricos J. Cruz, and Maldito Carnaval.
Are there opportunities to exercise at Hotel Riu Papayas?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Riu Papayas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Papayas?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.
Are there any historical sites close to Hotel Riu Papayas?
Many travellers enjoy visiting Casa Iriarte (9.1 miles) and Finca Condal Vega Grande (6.9 miles).
Is Hotel Riu Papayas accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.