rooms not ready at check-in time. check in took over a half hour, check-in was just a cluster-[---]. room was just terrible, walls were nasty, mold in bathtub-shower, the stove and cabinets above the stove were covered with grease spatters. one towel in room, at 9:30 pm housekeeping brought more towels. a lot of the staff didn't even speak english.... more

What can you expect for $22 + tax w/AAA discount? I've stayed in worse motels than this one. Yes, the bed wasn't soft & cushy like in 'finer' hotels but it was a bed & as long as you didn't try to sit on the edge (leg tucked under type sitting) then it was okay, otherwise the hard "seam" along... more

We were moving down to New Braunfels. Our new house wasn't quite ready so we had to stay in a hotel for a week. Now we knew this was not going to be a designer hotel, but little did we know how bad it was going to be. Because we were moving, we had stuff loaded up in our car... more

I stayed here during my final four trip and I will never make this mistake again. The hotel is extremely run down with extensive mold everywhere and generally unclean. The staff makes zero effort to make you feel comfortable. I booked a non-smoking room and they stuck me in a smoking room as they did not have anything else. Please... more

Started out that my travel agent failed to place Non-Smoking. The receptionist quickly changed our room after we told her we could not stay in that room because of the strong smoke smell. Rooms were large, things were clean, but as usual we travel with our comforts. Only complaint for the room was the beds were extremely hard. ended up... more

this hotel is very dirty.no maid service.i sent my son down to get towels and they were very rude, even though they left no towels in our room.my bed was lopsided, but the second bed was okay.there is mold and the bathrooms were dirty upon arrival.they do not use fitted sheets so it made the bed more uncomfortable.talked with the... more

Warning!! Hotel Has Extensive MOLD The online information for this hotel is misleading. We were first impressed by its supposed 5 star rating -- then when we got there, we found the hotel Horrible. It was so filthy there were years of dust on ceilings, floors, etc. There were stains on sheets, bedspreads, a stink like none other. We had... more

I checked in and went to room , the gnats were so bad they were in our noses and eyes ! The dirtiest , nastiest , stinkiest place EVER! Rotten window seals and mold everywhere !! Dirt floors and bedding stunk like soiled body Oder- Gum stucked to the walls and dried something on the walls that wasn't suppose to... more

The room looked decent when we first walked in..Upon going into the restroom it was FILTHY...The toilet was not cleaned prior nor was the tub. The next day they did come in and "pick up" but didnt leave any more towels or soap or toilet tissue and still didnt clean the restroom area. Other than the nasty bathroom, the staff... more