This hotel has changed from Holiday Inn Express and is no longer a part of IHG. It is old, worn, and in need of maintenance and updating. The chair seats in the lobby area are stained and look dirty. Our room was old and in need of maintenance. The shower head moved in and out of the wall; the caulk... More

We always stay here when we come to town. This time as in every time it was clean. They have a new thing with their tv remote control. They have a clean remote box they put the remote in after they clean them.I really like this idea especially if that is what they are doing. We never try to eat... More

I recently stayed at this express on a business trip. The hotel is Located right off I 35 with several other hotels in San Marcos. The clerk at the front desk was very friendly and answered all my questions regarding restaurants and Internet with a smile.The clerk was a vegetarian but knew where I could get a meal to my... More

We booked a room through an intermediary site, my credit card was charged and I received a confirmation number through email. When we arrived, I was told that they were completely booked and we could not stay there. Why make rooms available through an intermediary site when you don't have any? It's a huge inconvenience to would-be customers, especially when... More

We stayed at this hotel because it was the closest to the softball park where our daughter and her team were playing for the weekend and we were not disappointed at all! The staff was very accommodating and friendly. When a large group, such as a softball team of 9-11 year olds and families, arrives you would expect some confusion... More

Hotel staff went over and above to make us feel comfortable. We had mentioned our luggage didn't make our connection and would be delivered later. They handed us a very nice care bag in case the luggage didnt arrive as well as some snacks. Free breakfast is a great extra and we went every morning. We've stayed at this hotel... More

We went to go shopping at the outlet malls for a head start on Christmas. Perfect timing I might add. Liked this price as the Embassy Suites was WAY up there. I don't think this hotel was worth the $104. that we paid. Possibly a $80. room. Good Location, Comfortable Beds, but I bumped it down to a 3 from... More

I have stayed at several hotels in San Marcos. The hotel is conveniently located to the college and shopping. The rooms are clean, beds comfortable and the service is good. I will definitely be returning to the San Marcos HIE.

While the hotel staff did their best to keep the hotel clean, the state of disrepair obviously made it difficult. The hotel lobby and halways had a terrible mildew smell. Although the bed linens were white and clean, they were rough and thin. The bedside lights did not work, the toilet ran constantly, the shower did not drain, and the... More