I have stayed in many hotels and many with a conference, and I have never been treated with such disrespect. The only person there with any understanding of the hospitality business is Wendy. Otherwise they charge way too much and don't give you any amenities. The hallways are hot, they made us take our luggage up the service elevator. Do... more

AmarocArcamFirst of all rooms were decent and nice, room service sucks. They don't come to clean unless you tell them too. Very rude staff, taking pictures and room service girls tried getting crunk talking crap, excited in dipping in pool and NO POOL! The hotel in the back are awsome and the hotel in the front use the same name... more

The staff and management is VERY rude. Our conference took up most of the hotel during our stay. The staff pulled all of the refrigerator coolness knobs from the units after setting them to high. No drinks including milk would stay cold. They insisted that hallways and the conference rooms that we use NO AC. We tried turning them units... more

I had one of the worst experience ever. First of all the hotel does NOT have a pool and the staff was rude. The room were decent and a nice size. However, when I went to check out, they charged me an extra $49.85 for two (2) towels and two (2) pillowcases that they said I ruined. The towels had... more

Had to go through storage with furniutre to get to our room. The hotel has no access to beach and has no pool. When asked about pool, staff directed me to the Sheraton several miles away. Several vacant storage rooms throughout hotel. Many were unlocked. No Security. Anyone can enter from the 2nd floor garage and go into hotel. Hotel... more

We stayed at this hotel over the Memorial day weekend. We've been to South Padre many times and had seen this place as a mall. They have converted it into a hotel with suites, probably not even a year old yet. We stayed in a family suite with 2 king size beds and a queen sofa sleeper (149.00 per night).The... more