The building was new & looked wonderful; however, service was very poor @ this motel, far below the standards of Best Western . The rooms smelled awful & the breakfast was a joke, out of food by 8:30 AM. Coffee in rooms & other items usually provided by this chain were not available. The staff's attitude was indifferent & unaccommodating.... more

Hotel has definitely gone through a rigirous renovations, New Air-Conditions, New Microwave, New Refridgerator, New Flat Screen TV, Pillow-topped bed (new room design as well)...Best Sleep I have ever had at any hotel, and do to my job I stay at hotel 60% of the year and I know hotels. The staff was very friendly and caring, I would recommend... more

I stayed at this hotel because it was cheap and close to the client I was visiting. Unfortunately, the Drury was booked solid. What a mistake to stay here! The paint was peeling off the ceiling and the continental breakfast was a joke. The eggs were stone cold and they ran out of coffee. No one was there to check... more

Excellent service coupled with a great room equals the best out of a bad situation. I was displaced due to Hurricane Katrina and found this Best Western as an asylum from the chaos. The friendly staff made me feel like I was VIP and the room was cleaner than most hotels in New Orleans. The staff did everything in their... more

Very poorly run. Room had a musty smell, and was not improved after complaining to the front desk. Electrical equipment in exercise room in need of repair (you got a shock by pressing a button on the treadmill). Maid service irregular. Room keys sometimes didn't work. And rowdies banging on the door at five in the morning, and the manager... more

We visited Texas in June 2003. Upon arriving at the Best Western Fort Bend we discovered that our toilet was clogged. The front dest clerk told us to "come get a plunger". The plunger did not do the trick so we were moved to another room. The swimming pool water was the color of milk. The bottom could not be... more