Thank you for your feedback. We appreciate the kind comments about the overnight customer service associate as well as Debra; however ,I apologize that your sister had difficulties exchanging towels at the front desk. As well, I am sorry for the crumpled linen which you found in the sofa bed. As this hotel's manager, I can assure you that I... More

I appreciate you bringing your experience to our attention. I am so glad that you enjoyed our location and the surrounding areas. As well, it is great to know the staff was so kind and friendly. Still, I apologize for the level of cleanliness in your room. Our housekeeping staff has corrected this issue since you last stayed at our... More

Thank you so much for posting a review of our property. I am so excited that you found our location comfortable and that the front desk service was great, especially Monique, who took care of you from the moment you arrived to the moment you left. Thank you again for your review. It would be our pleasure for you to... More

Thank you for taking the time to tell us about your experience with us. I apologize for all the issues you encountered during your stay, the fact that a staff member yelled at you because they thought you were using too much creamer is unacceptable, if you can provide me with the name of the staff member that would be... More

Thank you for taking the time to give us feedback about your stay. I apologize for all the issues you encountered during your stay, from your reservation and check in process, to the cleanliness issues with your room. I am sorry that your stay was less than perfect and you were dissatisfied with your stay. Thank you for bringing to... More

Thank you for taking the time to write a review of your stay. I am sorry that your stay was less than perfect and you were dissatisfied with the room. Thank you for bringing to our attention all the issues you encountered with the room about the cleanliness. We take your comments very seriously and we guarantee you that we... More

Thank you for taking the time to write such an awesome review of your stay. I am glad to hear that your stay was pleasant, that the location was close to movie theatre, restaurant and night life, the staff was very nice and helpful, especially Debra. Thank you for staying with us and for your recommendation of our hotel to... More

Thank you for taking the time to write such an awesome review of your stay at our Sugarland location. Glad to hear that we are the first location where it actually felt like home. That the staff at this location made you feel at home and took the time to get to know you and was able to attend to... More

Thank you for taking the time out of your busy schedule to write such a great review of your stay. I am excited that your stay was the most pleasant and accommodating due mainly because of the customer service provided by Monique and the entire staff. Glad to hear that you enjoyed the fact that we have kitchenettes in our... More