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Tyler

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Holiday Inn Select -- Tyler


Hotel class 3.0 of 5
5701 South Broadway, Tyler, TX 75703
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Reviews you can trust

70% Recommend
4.0 of 5 stars 17 reviews
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By trip type
All (17)
Couples (0)
[ Date ] [ Rating ]
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4 of 5 stars
Birmingham, Alabama
18 Oct 2009 | Trip type: Business, Solo travel

Before this hotel was refreshed as a new format Holiday Inn, it was an example of the now-retired Holiday Inn Select format, and likely something else before joining the Holiday Inn system. Though the exterior is nondescript, the room I received on the Concierge Level was clean and modern, with fresh paint, crisp linens and new bath fixtures. The Internet... more

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4 of 5 stars
Texas
7 Apr 2009 | Trip type: Family

This is an older hotel that was bought by Holiday Inn and renovated. The exterior is nothing special and the parking lot could use repaving. The lobby and rooms were nicely updated and clean.Beds were comfy with soft sheets/blankets-plenty of pillows.Cable channels/wireless internet was nice. Our room had a balcony and faced the pool although you could not go onto... more

Management response from
TylerDOS, Director of Sales

We are pleased to announce that our hotel replaced our parking lot in May 09. Our guests are very pleased with the new appearance of our property. We have completed carpeting our hallways and renovating our public restrooms as well. Unfortunately we are not able to open the balcony doors. However, most offer a great view of our pool and...

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5 of 5 stars
Tyler
12 Mar 2009 | Trip type: Solo travel

From the moment I walked in the door, the staff was amazing. It was refreshing to walk into a clean hotel after a long day of work and see so many smiling faces. The front desk was very friendly, fast and efficient. My room was nice and clean and I really loved that my bed had all the different pillow... more

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2 of 5 stars
Texas
23 Oct 2008 | Trip type: Business, Family

My wife and I stayed at the Holiday Inn Tyler Texas on October 18 for one night. I always prefer Holiday Inn Full Service while traveling over the Express. However, I have changed my mind after staying at this hotel. We were new to the city and i needed directions so I asked the front desk clerk. She was not... more

Management response from
TylerDOS, Director of Sales

I am disappointed as well that this guest's experience was not as great as most of our other guests experience. However, I would like to share some information about the issues he brought up. Our pool is an outdoor pool and is usually closed from mid-Sept through mid-May each year because of the cooler temperatures. However, his room key would...

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5 of 5 stars
Weatherford
29 Sep 2008 | Trip type: Business, Friends getaway

I stayed here for two nights. The lobby was attractive and we were greeted within seconds. The desk staff was very pleasant and helpful. Our room overlooked the pool area which was very nice - the toddler pool, regular pool, and hottub were all well maintained. The hotel is built in a square around the pool area, so there is... more

Nice hotel!
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4 of 5 stars
Groves, Texas
29 May 2008
1
person found this review helpful

We stayed here for 4 nights for a wedding. I worked with a very helpful customer service person named Nikki in the sales department, and arranged a block of rooms for our out of town guests. She helpfully and pleasantly changed arrival dates and numbers without a problem! She was most helpful in all aspects of our planning. I had... more

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5 of 5 stars
arlington, tx
20 Apr 2008 | Trip type: Business
1
person found this review helpful

We spent 3 nights here and had a great time.. The rooms were clean and quiet. The staff was super friendly and accomodating We also spent every night in the hotel bar, and they had great kareoke and a great staff there as well. One of the best experiences I've had in a hotel in a while. more

Great stay!
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4 of 5 stars
Texas
1 Sep 2007 | Trip type: Business, Solo travel
2
people found this review helpful

I was a little concerned, considering the past reviews, but I had a great stay here for one night. The front desk staff was friendly and efficient, the room was clean, comfortable, and in good working order. The elevators were very fast. The breakfast buffet was pretty good, though a little over-priced. The internet service worked very well. The pool... more

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2 of 5 stars
Tyler, TX
2 Aug 2007
2
people found this review helpful

The first thing I was greeted by when I walked in was dripping moldy vent from the ceiling. The room was extremley dull. Furniture was very used looking. There is no free breakfast service only high priced room service. The atmosphere is stuffy and uptight. I just couldn't seem to feel comfortable. In fact I barely left my room. Don't... more

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3 of 5 stars
Dallas, TX
17 Mar 2007 | Trip type: Business, Solo travel
3
people found this review helpful

I just spent five nights at this property. I have stayed here a number of times in the past, and among the six properties I have used in Tyler (including the property rated number 1 in Tyler by Trip Advisor) , the rooms at this place are the best of the lot, almost as good as those at some of... more

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Holiday Inn Select -- Tyler Also Known As

  • Holiday Inn Tyler
  • Holiday Inn Select Tyler
  • Tyler Holiday Inn
Address: 5701 South Broadway, Tyler, TX 75703