This is an older hotel that was bought by Holiday Inn and renovated. The exterior is nothing special and the parking lot could use repaving. The lobby and rooms were nicely updated and clean.Beds were comfy with soft sheets/blankets-plenty of pillows.Cable channels/wireless internet was nice. Our room had a balcony and faced the pool although you could not go onto... more

From the moment I walked in the door, the staff was amazing. It was refreshing to walk into a clean hotel after a long day of work and see so many smiling faces. The front desk was very friendly, fast and efficient. My room was nice and clean and I really loved that my bed had all the different pillow... more

My wife and I stayed at the Holiday Inn Tyler Texas on October 18 for one night. I always prefer Holiday Inn Full Service while traveling over the Express. However, I have changed my mind after staying at this hotel. We were new to the city and i needed directions so I asked the front desk clerk. She was not... more

I stayed here for two nights. The lobby was attractive and we were greeted within seconds. The desk staff was very pleasant and helpful. Our room overlooked the pool area which was very nice - the toddler pool, regular pool, and hottub were all well maintained. The hotel is built in a square around the pool area, so there is... more

We stayed here for 4 nights for a wedding. I worked with a very helpful customer service person named Nikki in the sales department, and arranged a block of rooms for our out of town guests. She helpfully and pleasantly changed arrival dates and numbers without a problem! She was most helpful in all aspects of our planning. I had... more

We spent 3 nights here and had a great time.. The rooms were clean and quiet. The staff was super friendly and accomodating We also spent every night in the hotel bar, and they had great kareoke and a great staff there as well. One of the best experiences I've had in a hotel in a while. more

I was a little concerned, considering the past reviews, but I had a great stay here for one night. The front desk staff was friendly and efficient, the room was clean, comfortable, and in good working order. The elevators were very fast. The breakfast buffet was pretty good, though a little over-priced. The internet service worked very well. The pool... more

The first thing I was greeted by when I walked in was dripping moldy vent from the ceiling. The room was extremley dull. Furniture was very used looking. There is no free breakfast service only high priced room service. The atmosphere is stuffy and uptight. I just couldn't seem to feel comfortable. In fact I barely left my room. Don't... more

I just spent five nights at this property. I have stayed here a number of times in the past, and among the six properties I have used in Tyler (including the property rated number 1 in Tyler by Trip Advisor) , the rooms at this place are the best of the lot, almost as good as those at some of... more