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Extended Stay America - Houston - NASA - Bay Area Blvd.

2.5 of 5
720 West Bay Area Boulevard, Webster, TX 77598 (Formerly Extended Stay Deluxe - Houston - NASA - Bay Area Blvd.)
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Extended Stay America - Houston - NASA - Bay Area Blvd.
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31 reviews from our community

    Trip type
Traveller rating
    9
    6
    3
    4
    9
Date Rating
Thomasville, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 April 2013

A nice place to stay for an extended time away from your home?? Not unless your house has stained/ripped/very worn carpet, uncomfortable beds with mattress pads that bunch up under you each time you move (which is frequently since the mattresses are quite hard), rarely cleaned kitchen sinks/counters/floors, and the list goes on. The only way to get the room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
9 May 2013

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room, along with the condition of the carpet, did not meet your expectations. To uphold our company's high standards, we have scheduled additional... More

Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 27 April 2013 via mobile

I was initially worried after getting this hotel booked when bidding on Priceline, and reading some old reviews. Once I arrived, I was pleasantly surprised to find clean, quiet rooms, and a friendly staff. The mattress was not the most comfortable, but tolerable. The location was ideal for my trip! I would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
1 May 2013

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your stay at our Hotel. It is very rewarding to know that the Staff and I were able to provide you with a clean and quiet room for you to enjoy during your visit. Thank you again for your kind... More

Houston
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 19 April 2013

I saw the photos of bed bugs on tripadvisor. I was so scared of staying here. The front desk put me at ease and said if anything was wrong they could switch my room even after hours as I checked in late. Turns out there was no cause for concern. I checked the mattresses and they were clean. Sheets looked... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
23 April 2013

Thank you so much for sharing your experience with us. We appreciate you letting us know that we need to look into the areas around our air conditioner's in the guest rooms. We are sorry for this issue, but are happy to read that we provided you with an overall great experience. Thank you again for your review. We would... More

Webster, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 April 2013

I was in a bind and my company set up a reservation at the sister hotel of this one. It was not acceptable so I came to this one. I called before I arrived. The hotel clerk had already turnned on the AC to cool the room for me. The check in process was quick and painless. I was at... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
9 April 2013

ghostdance1965, It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 31 March 2013 via mobile

The room was small with a small queen tiny bathroom, the bed creaked so bad and hurt my back it must be from when the hotel first opened. Everytime my husband turned during the night ( and u had to for finiding a comfy spot) i woke up ! i was cursing the day i booked it while i was... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
1 April 2013

Rxs143, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given how hard we work to provide our guests with outstanding accommodations,... More

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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 March 2013 via mobile

Very good hotel, staff was very attentive to any needs that I had. Front desk attendants greeted me by name when I would arrive, and would always call to see if housekeeping did an acceptable job. Internet was always on and has good speed for work or just browsing. I would recommend to friends and family alike. Will definitely stay... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
28 March 2013

Roguescot, It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions... More

1 review
5 of 5 stars Reviewed 23 March 2013 via mobile

The staff is very friendly and helpful. Especially Ruben, Taylor, and Amanda. Rooms are comfortable and clean also. The parking is also convenient to the hotel entrances. Breakfast is good and convenient for take out. Maids are friendly and hard working.

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
1 April 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Austin, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 18 March 2013

We knew that the room service is not done every day. So we requested the paid refresh service for two days and on the second day, just the blankets were put back on the bed, trash was not taken out, towels which we left on the floor were not replaced. When we came back it was late in the night... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
19 March 2013

Yogeesh,K, Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of... More

Red Oak, Texas
1 review
4 of 5 stars Reviewed 18 February 2013

Taylor was excellent as desk receptionist. She was very professional, yet warm and friendly. She reached out to us to meet our special needs. At the time we registered, we didn't know if we would be staying for one night or for a week. While we were deliberating, another couple came in and wanted the room. Taylor said that she... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
19 February 2013

I appreciate you taking the time to write such a great review about your stay with us at Extended Stay America Bay Area. It's great to hear that Taylor made your experience a "Home Away From Home" and that she was able to accommodate your needs. Thank you again for your review. We look forward to seeing you again, should... More

Houston, Texas
1 review
5 of 5 stars Reviewed 11 January 2013

I only write a review when I am impressed with the staff and quality of housekeeping so I felt compelled to write to say LaDonna (Mgr.) and Ruben Longoria (Desk) have done outstanding jobs accomodating the stay of every customer I am acquainted staying here (over 5 that I know here). The rooms are secure, there is always someone at... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review
14 January 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. The staff and I are committed to providing each guest with friendly service, clean rooms and comfortable surroundings; it seems that we were able to do just that! Please know, it would be our pleasure to have you... More

 
 
 
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Additional Information about Extended Stay America - Houston - NASA - Bay Area Blvd.

Also Known As:
Extended Stay Deluxe Houston-Nasa-Bay Area Blvd Hotel Webster
Extended Stay Deluxe Houston-Nasa-Bay Area Blvd Hotel
Extended Stay America - Houston - NASA - Bay Area Blvd. Webster, Big Bend National Park, TX
Address: 720 West Bay Area Boulevard, Webster, TX 77598 (Formerly Extended Stay Deluxe - Houston - NASA - Bay Area Blvd.)
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality lodging in Webster
Price Range: £
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Houston - NASA - Bay Area Blvd.
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