The general manager, Clyde Katzaman, and his assistant provided excellent customer service. We greatly appreciated their help and enjoyed our stay. We would definitely recommend this hotel to others. more

Have stayed at this hotel several years in a row for the Hotter'n Hell Hundred bike ride, mostly for the location, which is close to the start of the ride. I'll stay here again next year, too, but only because of the location. When we arrived we were assigned a room on the fourth floor (top floor) which was fine,... more

I'm not sure how this hotel manages to keep a franchise. The staff is friendly, helpful, and professional, but that only goes so far when the condition of the hotel is this bad. Definitely not worth the $69 room rate. The common areas are in need of repair but generally clean with the exception of the stairwells. They were littered... more

Bathroom was dirty - hairs left on tub, next to the yellow stain. Pillow smelled like BO. Bedspread had melted chocolate, or worse, smeared on the inside. Housekeeping seemed put out. Carpet so filthy, kids feet turned brown when barefoot. Was with the reunion group and ate whatever was sprayed into our food from them cleaning the air ducts during... more

the cook told us after our event was over that our food should have never been served, but they made him do it. they had cleaned the air ducts while preparing our diner/deserts and dirt was' flying everywhere.' the majority of our group tasted grainy particles in our food. extremely disgusted with what with could have inhaled! more

Checked into the Howard Johnson on the evening of the 15th of May. Hotel seemed to be inviting and clean upon checkin. room was well decorated and clean. A family friend was getting married so the children went along. there were many ammenities I didnt expect to find in a hotel in the city......expected the usual room, continental breakfast and... more

What can I say? Our suite had no air conditioning due to dirt and dust blocking the ducts. The pool was closed to hotel guests on both Saturday and Sunday for private birthday parties--which was offset by the fact that the "heated pool" was not heated. The hot tub was not working. The internet service was not working--at least so... more

It was awful!!! Half the equipment in the gym didn't work, tiles out of the ceiling, hot tub broken, trash still on the floor from the preveious quest. Then I had to tell my 5 yr old the next morning the pool was not able to swim in, because they did not shock the pool until about 30 minutes before... more

I made arrangements for a convention of 200. Everything was handled with aplomb from the initial planning through the time of the event. The staff went above and beyond their duties and my expectations to take care of everyone with our organization. I can't praise them enough for their efforts. more