Very, very unfriendly atmosphere. Grunchy staff, same the owner. I talked to him about that and he didn't understand what I was talking about. So: that WILL NOT change in future. Nice building - terrible staff. We did NOT like it. Breakfast - OK. more

In the communal breakfast room, I took an emergency cell phone call from a co-worker. Her infant had stopped breathing and had just been taken to the hospital and I was asked to cover some work for her. The hovering hotel manager told me to hang up my phone, I ended the call. When I attempted to explain the nature... more

Horribly rude owner. Had to cancel our reservation because of a stranded vehicle and the owner Ray refused to wave our cancellation expense. I called back and was hung up on. Stay away! more

Booked this room online through Clarion. Bad choice. I was led to believe it was a hotel but it ended up being a bread and breakfast. Room was small, receptionist was cold and unfriendly, jacuzzi tub was awkward, and not up to code for getting in safely and the only shower was a handheld one in the tub. My wife... more

This hotel is lovely from the outside, the lobby is attractive but the room was small, the windows were exceptionally dirty, the towels and the bathrub were stained. We were promised a jacuzzi, a fireplace and a coffeemaker. Our room had NONE of these. The only decent thing was the breakfast. However, Kanab is a lovely little city. The management... more

Our trip was cut short by an emergency at home. We called to request a cancellation and was spoken to rudely with no consideration for our delema and hung up on. My travel companion could not believe that some one in a managers position would do such a thing and called back. Yes, more rude talk and hung up on... more

We thoroughly enjoyed our stay here. The decor was lovely, the breakfast delicious, and the staff very helpful to us. We are recommending this place to our grandson and his bride for a honeymoon. more

The management is VERY RUDE. They have no problem renting out a defective room and then kicking you out because you complain. BUYER BEWARE. more

Business practices at this hotel are UNACCEPTABLE. We booked a “honeymoon” suite for a romantic get away and were given a room with a BROKEN hot tub pump. We discovered that the owner was aware of the situation and book the room anyway. We were told that there were no other rooms available. He was willing to give a $20... more