Michael Rice and his staff at the Fairfield Inn are great to work with!! We recently took a high school group to Provo and enjoyed our stay tremendously. The yummy breakfast was a great way to begin the day, the rooms are clean, and the swimming pool stays open until 11! Excellent in every aspect!
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Libby,
Thank you for taking time to write a review of our hotel. We really enjoyed having your school stay with us and the opportunity to be of service! We are glad that everyone enjoyed the breakfast, our rooms and the swimming pool! We look forward to your next visit to our property.
Best Regards,
Michael
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familly trip with kids stayed here before nice indoor heatedpool and breakfast in the morning very great staff also gave us directions to dinner
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Chris,
Thanks for taking time to review our hotel! We really enjoy having families stay with us! The swimming pool always seems to be a favorite with the kids. We are also glad that you enjoyed our deluxe continental breakfast. Also our staff works very hard to make sure your stay is a wonderful experience.
We look forward to your...
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My wife and I traveled to Provo on business not really knowing where to stay. We spent three nights at the Fairfield Inn, Provo and were very pleased at the service the staff provided. The motel location and room quality was very good. I would stay here again the next time I was in the Provo area.
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William,
Thank you for reviewing our hotel! We are glad that you enjoyed your stay with us last October. Our staff works very hard to ensure that you have a pleasant experience at our property. Thank you for allowing us to be of service to you and your family!
We look forward to your next visit!
Best regards,
Michael
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We were traveling with friends so picked this hotel due to convenient location in Provo for travel to Springville Museum. Got a great deal online. Clean and comfortable room and enjoyed a very nice breakfast in the lobby area. Had a waffle maker to make fresh belgian waffles for breakfast, plus other breakfast items (sausages, hardboiled eggs, toast, etc.) Also...
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Nice room. Reasonably clean and updated. Service was good.
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Dear Guest,
Thank you for your review of our hotel! We are glad that you found our location to be convenient and that you enjoyed the other amenities of our property.
We recently upgraded our internet service to a fiber optic network with blazing speeds of 10 mbps, which makes us the fastest hotel internet in Utah Valley!
We really...
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We stayed here for 2 nights. The hotel employees had great service. This hotel is conveniently located right off of I15 and close to food. We got this hotel on priceline for a great deal but priceline only booked us with 1 king, and we needed 2 queens. The front desk was nice enough to change it for us without...
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Dear Guest,
Thank you for reviewing our hotel! We are glad that you found our location convenient for you. Also thanks for mentioning the service that our staff provided to you. Our staff works very hard to ensure that your stay is a great one! And we are glad that you enjoyed the variety of our continental breakfast.
We look...
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I have never been to a hotel with a better staff! The breakfast is great as well, a lot of variety and such a nice breakfast girl. The hotel is very clean! The old management was not on top of things but the new managment will help you in any way possible. I have been coming here for years and...
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Jimmy,
Thank you for your review of our hotel! Thanks for recognizing our staff! Our general manager Ben really emphasizes the importance of being of service to our guests. Mary, our breakfast girl really does do a great job!
As you have mentioned we have upgraded many areas of our hotel, the flat panel TVs, refrigerators and microwaves and most...
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I have stayed at this Fairfield Inn for 20 years, during the past 3 to 4 years I have watched this facility become run down. I decided to give it one more chance. I left after one night. The beds are terrible. they feel like they are 20 years old too. Light bulbs are burned out, the furniture is worn,...
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Dear Guest,
Thank you for your review of our hotel and for your loyalty over the last 20 years! I apologize that our hotel was not up to the standards that you expect at a Marriott property.
We have made extensive upgrades in the last year to ensure our property meets and exceeds those standards. We have added refrigerators and...
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When I went to give my kids a bath in the evening, there was no hot water! We left the next day and when we got back there was a note on the door saying "could not clean the room due to the condition it was left in." What? So my kids had left some clothes on the floor but...
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Dear Candice,
Thank you for taking time to write a review on our hotel!
I apologize for all the things that went wrong during your stay with us. Sometimes events combine to create that perfect storm.
You are right! It was time to change the management and staff. And that is exactly what has happened.
Ben, our new general manager...
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When we first arrived, we were assigned room 119, which is located on the first floor (obviously) and next to the hotel restrooms and the swimming pool. We immediately noticed the smell in the room was strange, and we realized that it was the smell of moldy carpet, likely from the pool next door. Upon notifying the front desk, we...
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Dear Guest,
Thank you for taking the time to write a review about our hotel!
We apologize your first room was inadequate to meet your needs.
Thank you for mentioning how impressed you were with our staff! We work very hard to make sure your stay is a pleasant one. When things do go wrong we are very quick to...
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