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Comfort Inn & Suites South Burlington


Hotel class 2.5 of 5
5 Dorset Street, South Burlington, VT 05403
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Reviews you can trust

60% Do not recommend
3.0 of 5 stars 43 reviews
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3 of 5 stars
Swanzey, NH
9 Oct 2009 | Trip type: Couples
1/1 found this review helpful

This was an OK place. We would have had better accommodations saved $$$ by staying further south of Burlington. This hotel charged my credit card even though I booked and paid ahead through AAA. Not a happy memory. more

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4 of 5 stars
Weston, Connecticut
5 Oct 2009 | Trip type: Family

If you like to stay at some place that is easy to reach from the highway and close to the downtown area of Burlington, this place is great for that. It is not in the most scenic of locations, it is wedged between Friendly's and another hotel, but you can reach UVM or downtown in seconds. I was surprised at... more

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2 of 5 stars
Taunton, MA
22 Aug 2009
1/1 found this review helpful

My mother and I traveled to S. Burlington for a couple of days to visit Lake Champlain and the Stowe area of Vermont. The hotel was extremely easy to get to off of the highway and is steps away from the nearby University Mall which was open much later than we are used to in Massachusetts. We went to the... more

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4 of 5 stars
Providence, RI
19 Aug 2009 | Trip type: Family

I recently stayed here for one night with my husband and baby. After reading several of these reviews, I was very nervous! Luckily, the hotel was better than expected. The room was spacious and clean, and came with a fridge and a microwave, which was handy for my son's bottles and food. We requested and received a crib. Several minutes... more

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2 of 5 stars
Canada
25 Jul 2009 | Trip type: Couples

Having reserved our room in advance.. we appeared at 4 o'clock ( the check in time is at 3 o'clock ) to be said that it would be necessary to expect still from 45 minutes in 1 hre.. because the room was not still ready.. the person at the desk was not very smiling, and answered us in a rather... more

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5 of 5 stars
vt
17 May 2009 | Trip type: Couples

This hotel was fantastic. We didnt have reservations, but they had rooms available and even offered an upgrade to a larger room with a kitchen area for free! The room was great and the staff was awesome. Very friendly and helpful. And, the price was great too. The next time we are looking for a weekend getaway, we will be... more

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1 of 5 stars
Montreal
18 Dec 2008 | Trip type: Family
2/2 found this review helpful

Booked 2 rooms for a friendly get away and some Black Friday shopping. First off, hotel put us on the 3rd floor even though I asked for a 1st floor room when making the reservation AND when checking in because my mother is handicapped and unable to now walk well since her cancer surgery 6 months ago. Having never made... more

Management response from
WendyBurlington, General Manager

I am so sorry for your experiences that you had at the Comfort Inn & Suites.  I assure you that your comments and issues have been discussed with all employees and managers involved.  I appreciate your comments. They are all steps towards improving our customer service, which in the end, is the most important part of this business.  Again, I...

Hated it!
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2 of 5 stars
Frisco, Tx
13 Dec 2008 | Trip type: Business

Stayed here for a week on business. 2 separate buildings...conditions were below average. Staff not very nice or polite, room was acceptably clean...nothing to brag about. I wouldn't stay here again! more

Management response from
susie092, Front Desk Manager

I apologize for the inconveniences that you experienced during your recent visit to our hotel. We try to rectify every problem on the spot as they are brought to our attention. I want you to know that the issues you've raised have been addressed, and the appropriate action has been taken. We hope that you will try us again in...

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2 of 5 stars
New York
1 Sep 2008

Having stayed many times at this facility before it was taken over by Comfort Inn, I can attest to the serious deterioration it has been allowed to undergo recently. Front desk personnel were indifferent, even rude, when I complained about conditions in the room. I contacted Comfort Inn by e-mail (as well as having filled out their survey) following my... more

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2 of 5 stars
Central CA
22 Aug 2008 | Trip type: Family
1/1 found this review helpful

We stayed here with family for a wedding and were pretty dissatisfied with the customer service. We requested early check in which they said would be no problem, but the rooms weren't ready when we arrived. The hotel shouldn't promise something they can't provide. When we got to the rooms, there were dirty clothes left in one of the rooms.... more

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Comfort Inn & Suites South Burlington Also Known As

  • University Inn And Suites
  • Comfort Inn South Burlington
  • University Inn Suites Burlington
  • South Burlington Comfort Inn
Address: 5 Dorset Street, South Burlington, VT 05403
South Burlington hotels Comfort Inn & Suites South Burlington
3.0/5.0
43