To their great credit (and attempting to provide credit where credit is due), after my previous post, I was contacted directly by the hotel management, who apologized for the conditions I encountered, stated that they were working on the system and are still trying to get the 'bugs' out of their new 'green' system - and then refunded my company...
more
I'm so glad to hear you were satisfied with the overall end result of your stay with us! We understand that unexpected problems can arise during your stay, but our goal is to have them addressed promptly by staff members so our guests are not inconvenienced. Feedback such as yours allows us to improve our product and services. Thank you...