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Extended StayAmerica Washington DC/Chantilly


Hotel class 2.0 of 5
14420 Chantilly Crossing Lane, Chantilly, VA 20151
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Reviews you can trust

Rating summary
3.0 of 5 stars 2 reviews
Excellent
0
Very good
0
Average
0
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By trip type
All (2)
Family (0)
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Solo travel (0)
[ Date ] [ Rating ]
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1 of 5 stars
San Diego, California
30 Jun 2008 | Trip type: Business, Couples

This hotel had a couple of negative reviews when we were looking for a place to stay. However, it only had 2 reviews total (on hotels.com)...and nothing more. So, we thought that perhaps it would not be that bad. Besides, the hotel was right down the street from a business that my husband needed to work with the morning after our stay, so we thought that it would be doable, no matter what.

However...

The staff were not helpful or very responsive to questions. When I was handed a receipt for our stay at the check in desk, the price was $53.00 less than what we had already paid to Hotels.com for our stay. The price I paid was $159 and the receipt said $106. Now, even with taxes figured in on top of the $106 if that were a base rate...the figure was definitely MUCH smaller than what I had paid. When I asked the clerk about this, the guy mumbled, rudely, that he didn't really know because we must have gone through a third party. Then he shrugged and did not...
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Management response from
emad rayan, Hotel Manager

Thank you for taking the time to make us aware of your experience at Extended Stay America Washington, D.C. - Chantilly. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology....

Adequate
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2 of 5 stars
Phoenix, AZ
13 May 2006 | Trip type: Business
2/2 found this review helpful

I and a co-worker stayed in this hotel for two nights. Both of us had nonsmoking rooms. My room reeked of (what seemed like) cigarette smoke (it may have been from the heater, I'm not sure). My co-worker's room reclining chair had dog hair on it but was otherwise ok.

Other than that, the rooms were fine. Adequate. The TV gets about 10 channels, which include the major broadcasts (no UPN, WB, etc) and 3 showtime channels, and I think a TNT. Maybe a couple of others as well, I don't remember.

There are only two pillows on the bed, which is different from most other hotels I stay at (which put lots of pillows on the bed and you get to pick the ones you want to sleep on). And the hotel does not provide the little bottles of shampoo, even for short (eg: two night) stays.

When asked upon checkout, the desk clerk seemed happy that I categorized my stay only as "adequate", and did not press further for details.

The Cici's all-you-can-eat...
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Management response from
emad rayan, Hotel Manager

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Chantilly. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing...

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Extended StayAmerica Washington DC/Chantilly Also Known As

  • Extended Stay Chantilly
  • Extended Stay America Chantilly
  • Chantilly Extended Stay
Address: 14420 Chantilly Crossing Lane, Chantilly, VA 20151