We were here for five nights and I loved it. The housekeeping staff were honest and efficent. The free breakfast was different each morning, food was hot and delicious. The orange juice was not the watered-down drink that you find in other hotels. My only complaint would possibly be the fitness center. Machines were not quite up to par, but...
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Dear SunnyLeeT,
Thank you for your choosing The Holiday Inn Express Chester and for taking the time to share a positive review with the TripAdvisor community. We appreciate the comments and the feedback. We look forward to seeing you again in the future. Happy holidays.
Joanne
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I am typically a loyal Marriott customer but IHG hotels was offering a special promotion for members so I stayed here for 2 weeks. Hotel room was comfortable. I had a room with double beds. I do a lot of work on laptop - sitting chair and ottoman was really comfortable. I loved the sauna - it actually got really...
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Dear Mallowmow,
Thank you for your feedback regarding your stay at our hotel. I would like to apologize for the aspects of your stay that did not meet your expectations. We strive to provide a great experience for all of our guests, so I will work with our team at this property to ensure your issues are addressed for future...
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I stayed here and had the most unprofessional hotel attendant EVER. The AC worked in the lobby but the room was hotter than Hades!!! The room was not clean and there was female hair everywhere. If I had to stay in the area again I will stay at the Hampton Inn.
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Dear Roadkingwarrior,
Thank you for your recent visit and review. I can assure you that your noted comments are certainly not the norm, and will most certainly be addressed. I further welcome your call or email to discuss the details of your visit, as well welcome the opportunity to show we can do better.
Sincerely,
Joanne English
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Room was clean and comfortable. Front Desk staff for check in was slow. Breakfast was good, but couldn't get staff to refill pancake machine once it was empty.
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Dear PSU1983,
Thank you for your recent stay and review.It was very concerning for us to read this review of our hotel.We take pride in providing excellent customer service in all areas of the hotel including breakfast.I can assure you your comments will be addressed.
Sincerely,
Joanne English
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The room was OK. The hotel offers most everything that i've come to expect from the Holiday Inn Express line, minus a pool. The hotel advertises having a "Fitness Center" and a "sauna" . Yes, the hotel has these, but they're quite small, adequate for one person or two, but any more, and it's quite crowded. Add a pool, and...
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Thank you for your visit and review.
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Enjoyed the stay up until I discovered that I Ieft my cell phone charger plugged into the wall behind the nightable. We checked out at about 1:00pm (late check out no problem) and I called at 5:30pm that same day to see if it had been found. Apparently houskeeping was gone, but it hadn't been turned in. Long story short...
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I sincerely apologize for the inconvenience you experienced during your stay at our property. As mobile phone charges are the most commonly left items by travelers/guests, I can understand your frustration. I am happy to take another look in our lost and found department to see if I can locate your missing item. Please do not hesistate to call us...
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Staff was nice and that's about the most I can say. We had a room with a "fireplace" (more like a nite light) and jacuzzi (which I fell getting into and out of - poor design). Jacuzzi and Bathroom Floor was extremely slippery and I slipped many times throughout the three days there. Not immaculate. We had a second room...
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We booked into this hotel via the hotel`s website at 11:30 p.m. for an expect 1 a.m. arrival. When we arrived, the man who checked us in was as slow as molasses. Completely forgiveable at one a.m.. although he said, somewhat curiously that he didn't know where the front desk staff was! We were to get an upgrade autmatically because...
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I was there for a total of 12 weeks while working in the area, room was pretty quiet, clean, there was no restaurant on the site but plenty of restaurants closeby.
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My wife and I stayed 3 nights while in the area for a Richmond Nascar weekend.
The staff was friendly and helpfull. Nice clean hotel , Good breakfast, easy access to the track and highways ...
Over all , a VERY relaxing and enjoyable stay at a very reasonable rate.
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