I chose this property because of its convenient proximity to my contract work assignment. It's also close to the Short Pump area, with many good shopping and dining options in the immediate vicinity. Outstanding room - very clean, well-furnished, with a generous work space and one of the most comfortable hotel beds I've experienced recently. Internet quality was good; cable... More

Was taken there as a weekend birthday getaway and the room was lovely! Very large, layout was nice, plenty of towels. Only complaint was cable glitchy but the bed was so amazing i fell asleep without caring much. We will return soon. More

I wish I could give this hotel a negative rating. Its definitely not worth 160 a night! Don't go by the pics on the site. The rooms are much smaller than they look! There isnt even a dresser. I'm sitting here watching TV on a laptop because the TV is broken. It took 45 minutes to find the hotel because... More

We stayed at this Hyatt place for a weekend trip to Richmond for a concert and shopping at Short Pump Towne Center. The hotel is somewhat hidden within a business complex and, I believe, caters more to the weekday business traveler. Therefore, this hotel was a great deal compared to hotels in downtown Richmond (nearer the concert) or hotels adjacent... More

Though we think it was a game weekend, and our usual Hyatt was booked, which was why we came to this one, I do not think we will try it there again. A hotel is not altogether to blame for the lack of good manners of its guests, and we did not call up to complain, but I think someone... More

I had a great stay here for three nights. The staff was very friendly and accomodating. The rooms were clean and very spacious. The bed was quiet comfortable and I slept well. The hotel overall was nice and quiet at night, not a lot of kids running around. The food was good,, certainly not the best hotel food I've had,... More

Was difficult to find the front entrance as the sign (which was no bigger than my suit case) was hidden behind a bush. It was after midnight and naturally dark. Drove around the block and found the back way in after trying every un signed business entrance along the way. The Hotel was tired almost, just not really up to... More

When we got to the hotel, they were still making up the rooms--even though it was 7 PM! So ours was not ready. We went out to dinner, and when we got back, they gave us a room. Everything else was fine. More

First let me tell this - if you are Hyatt Frequent Guest ..forget about it. This hotel doesnt even recognize the Hyatt Gold Passport Status. So Dont be thrilled if you are diamond with them. The front desk staff doesnt even know what a diamond level is. I am a frequent guest at this property and the only reason why... More