My family and I normally stay here when we visit this area, which is often, but this last visit was the worst. This time our room was located on the first level, which was nice until this scary angry looking man with sagging jeans and no underwear was lingering and standing in the hallway blocking the exit outside of our... More

First let me say that this facility is one of my favorites in the Newport News area. However, even major leaguers strike out, and my last stay was one of those times. Check in was in the midst of a girls AAU basketball tourney in the local area. It did not go well as the wait was long, as a... More

We were visiting the Colonial Williamsburg area and picked this hotel because of the great Tripadvisor reviews. They were spot on. There were two good size rooms. A kitchen/living room with all appliances and a large separate bedroom and bathroom. The staff was extremely friendly. My wife inquired about some glassware and the staff was very helpful and generous in... More

The room we booked wasn't available when we arrived, and the staff was incredibly helpful and accommodating and did everything they could to make sure we were comfortable. They truly went above and beyond for us. Rooms are spacious and clean, and had everything we could need/want. The only negative was the living room chair - the arms were in... More

Our family just enjoyed a Spring Vacation trip to Busch Gardens and Williamsburg and chose this hotel based on the good reviews, location and close to the attractions we planned on visiting. Our room was very comfortable and clean. It was perfect for our family and found the staff very friendly and helpful. Put this on my "will stay here... More

The room we have is a King suite with a sitting room and a fire place. I love the room and I love Residence Inn, BUT, we didn't have towels in our room, and the furniture is a bit used up. The pool was very cold (I was told it was 81 but it felt much colder, maybe because the... More

We stayed at this hotel for two night when we were visiting the College of W&M and Busch Gardens. This was a great hotel, the rooms are perfect for a family. The full kitchen is great and the living room with sofa bed and TV came in handy. I have to give a special thank you to a special employee... More

We (me, husband and daughter) stayed here this past weekend in a 2 bedroom suite. It doesn't seem like we'd need a 2 bedroom suite, but as my daughter got older we decided to give her her own space and privacy when we travel and it works out perfectly. The 2 bedrooms and 2 bathrooms provide everyone with privacy and... More

Stayed here over the Labor Day weekend Sept. 2012. We were visiting Busch Gardens and decided to drive the extra minutes to get away from the hustle & bustle of Williamsburg. Friendly staff, clean room, comfortable beds. My son enjoyed the pool. Breakfast was the standard, complimentary RI breakfast. Restaurants a short drive away. Would definitely stay here when in... More