The check in was pleasant and the front desk was very helpful. There were people running around like they lived in the hotel and were just there to hang out. I had to ride the elevator with two gentlemen that were very forward and rude. I immediately didnt feel safe. I was constantly worried about my car parked outside. As... More

great customer service... they did what ever it took to ensure that i could get a early check in ... even the gm when to clean the room ... she proved tha no title is oo good for great customer service ... two thumbs up ...

Hotel is in bad need of a good cleaning. Both chairs in my room have sheets on them because of stains, shower rod is falling down. Front desk is helpful and service is good. Fairly good value for the rate.

If you need an affordable place to stay in the Newport News area this is a great choice. The room was clean and comfortable. Kids had a good time at the indoor pool. The free breakfast was decent. It was about 15 or so minutes drive to Busch Gardens. I left some items in the room and the hotel shipped... More

I stayed here over the weekend with my daughter's school. The school initially located the hotel and when I heard the price I was suspect about how nice the place could be. To my surprise the hotel was actually very nice. Upon arrival we were greeted by Ed. He explained the amenities the hotel offers (pool, small fitness room and... More

I arrived at the front desk and the receptionist Tamika, was very disrespectful. She didn't even look up to great is as we were standing there, but kept her head down and continued with her work. I have never experienced such ignorance when visiting out of state. Even her appearance showed her disgusting attitude as she walked over with her... More

We usually stay in a Hilton property but wanted to save some money and read good reviews. Should have turned around when we walked into the elevator and saw finger prints all over the wall, smeared goo on the floor ( ice cream?), and smelled an odor of bug spray. The rug on our floor looked as if it hadn't... More

We were in the area for girls Basketball tournament in Boo Williams. Service was great and met all of my expectations, the irks had a great time in the pool and the breakfast was very good. The manager and staff were very supportive and assisted us with all of our requests, I would definitely stay there again.

Hotel physical structure was well maintained. Hotel staff were all very pleasant. Continental breakfast was also good. The room had a funky incense-like smell that overwhelmed a bit but didn't drive you out. Did not stay long enough to take advantage of the pool or weight training facilities. Quiet neighborhood. Wifi was adequate.