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Sheraton Norfolk Waterside Hotel

3.5 of 5
777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
Ranked #16 of 42 hotels in Norfolk
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354 reviews from our community

Traveller rating
    63
    96
    81
    55
    59
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Families
65
 
Couples
65
 
Solo
33
 
Business
123
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013 NEW

We were in Norfolk to attend the Virginia Arts festival, and stayed two nights at the Sheraton. It was what you expect a big chain hotel to be; functional, clean, comfortable...so we weren't disappointed. Having paid extra for a Club floor room, the Club lounge was a bit of a letdown. It's on the harbour side but really has no... More

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Richmond VA
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

My wife and I received an email offer from Virginia Opera concerning a promotion for its production of Carousel stating a rate of $89.00 per night, including breakfast, at the Sheraton Norfolk Waterside. When I called the hotel directly I was transferred to the Starwood central reservation system and they were totally unaware of this promotion. After spending the better... More

Was this review helpful? Yes
aydlett, n.c.
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 7 May 2013

Let me preface this review by saying, I spent 26 years in the Army and as you can imagine i've traveled all over the world; and one thing I belived I could count on was that Sheraton was a quality product that the service was always beyond reproach and that the facilities were always excellent. With alll this said, here... More

Was this review helpful? Yes 3
See 2 more reviews by john w for Norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

As a seasoned traveler, we'd first like to extend our heartfelt appreciation for your loyalty in the Sheraton brand. We are truly grateful for your detailed and thorough review of your visit and deeply apologize for any inconveniences that you and your wife experienced while with us. We are honored that you chose the Sheraton Norfolk Waterside Hotel for your... More

Carlisle, Pennsylvania
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

We have just returned from our weekend holiday in Norfolk VA, and stayed at the Sheraton. It was conveniently placed on the attractive Waterside area, within walking distance from the baseball stadium, restaurants, museums (especially the Naval Museum and USS Wisconsin) and park areas. We took our two dogs with us having read it was dog friendly, and it did... More

Was this review helpful? Yes 2
See 5 more reviews by Juze123 for Norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

We're glad that you and your four-legged companions had the opportunity to experience all of the excitement along the waterfront. Thank you for choosing the Sheraton Norfolk Waterside Hotel for your weekend getaway in Norfolk. It's wonderful to read how pleased you were with our location. It seems like you truly made the most out of your visit here and... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

Very nice hotel first time staying there. The rooms were nice but very small but comfy. The beds were awesome. The rooms were very clean as well. The problem I had was you have to pay to park. They do have valet parking though. We were staying for a basketball tournament which meant it was a lot of people. The... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

As a first time visitor to our hotel, we're truly grateful that you've taken time to share your review and impressions with us. It's nice to learn that you were pleased with your accommodations and our Sheraton Sweet Sleeper Beds. We hope any inconveniences that you may have experienced with our valet were minimal during your stay and that we'll... More

Piney Flats, Tennessee
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 May 2013

The waterfront location is beautiful. The hotel is about average or maybe a little above. It is pretty much what you would expect, given the price and location. They could probably use something to dampen the noise a little bit, but I mostly blame some bad guests for the noise. My biggest gripe is that most of the TV channels... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
6 May 2013

Thank you for sharing your impressions with us. Although we are glad we were able to meet your expectations, we truly regret any difficulties that you experienced with our television. We strongly encourage our guests to share their concerns at the time of their visit so we can address any issues right away. We are grateful for your feedback and... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 29 April 2013

First of all, I had trouble with the booking even before I got there. Do to changing plans, I booked two separate reservations. The first was two rooms for Saturday, 4/27. I later added one room for Thu/Fri, 4/25 and 4/26. I was charged over a month prior to stay for the added reservation. When I inquired about payment for... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
6 May 2013

We are truly sorry for any inconveniences that you encountered with your reservations and we thank you for once again reaching out to us. We understand any frustrations that you must have felt at this time. It is apparent that there was a miscommunication on our part and we deeply regret the length of time it took for our staff... More

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McMinnville, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2013

I work for Southwest Airlines. There was a mixup with our rooms but Nikki really did a wonderful and caring job of taking accommodating myself and my co-worker to get a room as soon as possible. I want to thank her for understanding just how long and hard of a day we had. A second comment would be the food.... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
30 April 2013

First, we'd like to express our sincere appreciation for your kind recognition of our staff member. We take pride in providing the highest level of customer service for our guests and highly value all of the feedback that we receive. Your honest comments regarding our restaurant are very much appreciated. Please rest assured that your feedback is being used as... More

Greenville, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 April 2013

I'm incredibly disappointed by this hotel and its services. I checked in last night and was given a room at the club level only to find that, upon arrival, my bed was broken and laying left-to-right at a 20 degree angle. With one leg of the bed broken and laying under it. After calling and asking for a different room,... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
30 April 2013

Thank you for once again reaching out to us, as we have been trying to reach you without success. It appears that the information on your reservation has provided us limited ability to contact you. Our room inspection process is usually quite thorough and we do apologize for any inconveniences that you may have experienced. We hope you'll contact the... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 April 2013

My experience at this hotel was very disappointing. I reserved and pre-paid for two rooms at the Sheraton. One was a handicap assessable room, for my 77 yr old father that uses a walker to ambulate. On April 9, 2013 I contacted the hotel and spoke with Marquita, who confirmed the handicap room, for a one night stay for April... More

Was this review helpful? Yes 3
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
23 April 2013

On behalf of our staff, I'd like to extend my apologies for any inconveniences that you and your father experienced at our hotel. We understand how essential these special accommodations were for you and the length of time it took for our staff to resolve the issue is unacceptable. We highly value our guests and always strive to meet their... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Great location(12)
  • Valet parking(6)
  • CUSTOMER SERVICE(5)
  • Very comfortable(5)
  • Breakfast buffet(5)

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 42 hotels in Norfolk
Price Range: ££
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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Sheraton Norfolk Waterside Hotel
See lowest price for your stay* (from Booking.com, Expedia.com, Travelocity, and 10 more)
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Show Prices