After dragging my suitcase through a labyrinth of corridors I could find reception. Provided credit card details to cover sundries as the room was paid in advance by third party website. I then had to lug suitcase, suitcarrier and laptop up 3 flights of stairs and through narrow corridors. By this time i was throughly exhausted and in need of... more

Despite written request for a non smoking room, I dragged my case accross the car park to find a stinking smoker's room. On return to reception the man on the desk informed me that "we don't guarantee non smoking rooms!" This fact is not mentioned on the website. He gave me another room, up three flights of stairs, with case,... more

On two consecutive days they forgot to deliver breakfast to my room, even though I filled out the request card the evening before. One time may be understandable, but after I reported it to the hotel manager I was shocked the same lack of breakfast delivery occurred the second day as well. What a bunch of incompetents! Service at this... more

Stayed at this hotel for 2 nights whilst attending a West End show in London. No problems with check in, staff that welcomed were very well mannered and answered any questions. The room that we stayed in was in a block seperate to the main hotel, and located via a brief walk across the car part at the rear of... more

Reception and staff - Reception is nice, clean, modern and airy. Staff friendly and helpful throughout whole stay. Rooms - Oh dear indeed. After the trek to find the room through dingy looking and dodgy smelling corridors i found my room. Room was kept clean but in serious need of an update. Greeted with horrible smell like stale sweat and... more

I stayed 3 days / 2 nights in this hotel. The location is very convenient due to the bus station and subway very close to the hotel - the rate was cheap if we compare to the city center. It is a 3*, the rooms and bathroom are spacious, all facilities are available in the room. The breakfast is really... more

We booked a family room for 5 people, to stay from friday through to sunday through the Best Western main telephone number.They confirmed we would be staying in a family room with 1 double bed and 3 single beds at £113 per night. Upon arrival when checking in we were told that their family room only sleeps 4 they do... more

Wasnt planning on staying as i live local, but was on a night out and wanted to have a drink and not drive so i walked in to see if they had a room. looking at the lobby i thought to myself ahhh very nice marbel floor bright clean. The greeting: the receptionist looked at me as if i were... more

I recently stayed in a broom closet of a single room at this 3 star hotel.Hotel seriously needs a major renovation of areas beyond the reception area,as everywhere including rooms and corridors hallways etc are tatty in the extreme.Reception staff were rude on check in,and surly on checkout,attempting to charge extra £100 for prepaid b&b booked on Best Western website. more