Third time at CayoCoco and second time at the NH Krystal Emperador. I was a little disappointed to find that the Laguna side was closed and under much construction but have to admit that between the amazing staff, great food, service, luck of incredible great weather and amazing night shows, the resort pulled it's resources together well so that it... more

This was my second visit to Cayo Coco and the best one to date. The hotel was beautiful, clean and the food was very good. My parents have stayed here for the past ten years and the food was up from last year. There is absolutely nothing to complain about from the buffets with fresh varieties of bread at each... more

After 2 years of being married, my husband and I finally got to take our honeymoon which took us to Cayo Coco Cuba. This was our first time on a trip down south ever, so we were really worried on how to make our decision on where to stay. We stayed at the NH Krystal Laguna Villas and Resort from... more

I have never been to the Caribbean before so wasn't sure what to expect but I am so pleased we stayed at the NH Krystal Villas. The hotel compex is huge, only half of the rooms were open as it is low season so the resort was quieter than norm which I think made our time there even better. We... more

just come back, lovely place, weather was great, it rained a couple of times but who cares, when the rain comes head for the bar, the staff are lovely and pleasant, the rooms are clean and comfy, the maids do the fancy towel thing every day, the buffet restaurants starts off ok but actually gets a bit boring by the... more

My partner and I have just returned from Cayo Coco and had a great time. We both went with an open mind based on some of the negative reviews we found on here but really cannot understand what people have to complain about!? I think some of it is perhaps naiviety. We travelled with Thomas Cook, both flights were good... more

Stayed at the emperador side as the laguna azul is going through a reno and change of owners. I had sent several emails prior to arriving and to no avail didn't get a response from the hotel for any ot the requests that I hade made. The rooms are in desperate need of an update. There were shoe marks on... more

Please, please, please do not listen to all the bad reviews on here about this resort! My husband and I booked the NH Krystal Laguna initally as our wedding location back in August 2008 and we have never had a more amazing holiday. I could not fault the hotel or its staff...all was fantastic!! We decided to spend our first... more

The NH Krystal in Cayo Coco is very clean and well maintained. The service was great. The lobby bar was 24hrs. We were able to get a sandwiches at the pool bar in the afternoon and at 3am. The food was okay to good, although sometimes a bit repetitive. Variety is not always available in Cuba. The dancers were very... more