my hoilday was great i dont know what people have got to moan about.hotel was clean and staff were very friendly.food was great lots of choice even for the pickest of people.we made lots of friends we had a really good hoilday i would go back tommorow if you are going there on hoilday you need to go there for... more

Check in was quick but we were soon back at reception as the room we were give was dirty and smelled musty. Our room we changed, though very basic was cleanish. None of the windows had been cleaned through out the hotel. We explained to our rep Roberto about the musty smell in the room and in all a fairness... more

We have been to Cuba 8 times and this hotel comes right at the bottom of the list. Check in great very quick...room, dirty sheets,toilet roll holder missing,no water in fridge,nail varnish on top cover on bed...this was room 4921..our neighbour was the chef ..coughing all night telly on early hours...then the food...very average plenty meat and fish nothing to... more

If you want to just spend your time lying in the sun then this is the place for you. The beach and pools are very good. In fact the beach is like a photo from a travel brochure! Unfortunately, we are people who like to be out and about all the time and not frying on a beach. Unlike some... more

I just returned for the NH krystal lagune and after reading the many mixed reviews about this hotel . Let me say as single female traveller looking for fun and excitement this was not the place. This is a family hotel that you go to with your family or mate. To relax, The first thing I wish I know was... more

Just returned from this resort and had a wonderful time. I read alot of negative reviews and was concerned, let me put your mind at ease. The resort was great the rooms were great and the mosquito problem was NOTHING comparred to what people were saying. Check in was quick the rooms were very clean and the food was good.... more

Got back from the NH Krystal about a week ago and I do miss it. Well, not the hotel in general, more so the people we met and the amazing weather. Here are some highlights of the resort... 1) Check-In: Get off the bus right away and get to the check in line! Luckily we were the first ones off... more

I found this resort to be an ok, safe place to visit. It was the best we could afford, but if we had more money I would not choose this resort again. We are not big partyers so we didnt spend much time out at night, but it seemed like there was some partying going on at the Cigar Lounge... more

This was our 2nd visit to this hotel… we had a great time again overall but there were some differences noted from our last visit, comparisons will be made as we go. Something to mention just now is that the mosquitoes were quite bad – they did not bother us the last time we went but there is seemingly a... more