Booked this trip in October 2010. Was excited to go back to the Emperador section of NH. Stayed there October 2009. Had a blast. found out early January the ownership changed. Was very uncertain seeing all the poor reviews. We know when things change hands it's not always the same. We arrived early Saturday night. The lobby was quite busy... More

We traveled with a group there were 13 of us, ages 7-40+, from Feb 27-Mar 6. Airport Arrival: Very small airport, coming off the plane on the tarmack was cool. Going through customs is fast and painless as long as you have the paper work filled out properly....I didn't fill out both sides of the visitors visa and the agent... More

we were on vacation the week of februay 26th for spring break with our 2 teenagers and friends with their 2 teenagers and had a great time. we flew sunwing and the service was excellent. the check in was great and it is important to go and reserve your a la carte restaurant as soon as you can to avoid... More

We just got back from Cayo Coco Empadour Laguna Villas.Feb 23-Mar2 We had a Great time Nightly entertainment, Activities on the beach and pool side lots to eat and drink. We stayed in building 19 and it was great we had a view of the lagoon a pool beside us and not far from the Lobby and entertainment. it was... More

This was our 4th trip to Cuba in as many years. This was truly the best experience we have had yet. We made new great friends and enjoyed many aspects of the resort. The weather was perfect for the entire week. The buffett was plentiful with a large variety of food. I must say that you don't go to Cuba... More

We stayed here from Feb 24th until March 3rd. We had an amazing time. The staff are all very friendly and go out of their way to help make the vacation terrific. The gym is not a good life, but it has everything you need to get a work out. Alfredo the trainer is AMAZING!! He is friendly, funny, and... More

Summary: If you are 18-30 (or any age really) and looking for a fun vacation with friends, absolutely a great place to stay. If you have a family with younger children, or are older and looking for quiet and relaxation, perhaps not your best pick, though you can definitely still make the best of it. I travelled here with my... More

We arrived at 10am, were told that our rooms would be ready at noon, and were assured that we had a suite. The we had to put our luggage in a room (which they did not show us and had to ask 4 different people where it was) that was supposed to be locked but never was. Finally at 4pm... More

my family(spouse, 3 adult children) stayed here from Feb23/2011-mar2/2011 well although we had a great time we do not believe this is a 4* as it was listed we figure a 3-3.5 at the most. definatley an older resor--no elevators so if you have problems with stairs ask for 1st floor room check in was smooth, we were in building... More