The view is great, no question there. The food is not so good and the service is awful. Their is no communication among the staff. Our hot water handle came off (luckily after we turned the water off) and they did not fix it. We left the room open for them all day and when we asked them about it... more

Poor general maintenance, Poorly trained employees, except for front desk the rest of employees seems to be not compromised with your stay. Dirty rooms. Restaurant - does not has soda's, doesn't has deserts. Expend your money somewhere else more

Originally I was disappointed with the appearance of the room that was given to me. I would rate it a 1. The so called queen size bed is a full size here in the States. The bathroom was tiny, just a shower, toilet ran all night and the sink was clogged (room 407). I've posted pics of the first room.... more

first i did not have wifi in my room or in the lobby, the rest. is expensive breakefast and diner was about $100 for too. the a/c had a leek and cable tv was about 15 cannels. its not a hotel its a motel more

The hotels website does not reflect the real condition of this rundown facility whatsoever. They claimed to have great "Romantic Packages" which was far from the truth. When we arrived, they did not have the ocean view room we requested and we were put in a temporary room in the meantime which was a rundown room with a broken shower... more

The view is without a doubt breathtaking. And that's also without a doubt the only good thing about this place. From the disappointing and unwelcoming staff, the lack of maintenance, smelly rooms (and not good flowery smell), torn fridge in the room to the vase of old dirty water and dead flowers at the Front Desk this whole experience was... more

We just came back from our honeymoon. The problems started the moment we arrived (it was also a problem to find the place)..The hotel manager was very unfriendly. The room was unpleasant for honeymooners. They told us we had an ocean view, which was the view of a non romantic commercial pier that could be seen from our tiny balcony.... more

As a frequent business trips to the west area of PR I use this hotel. Staff is always friendly and as helpfull as their limitatios can give. The restaurant is not luxury but very good local food, price and staff. Rooms are good but very poor ilumination, no radio and no good tv signal. Besides for the price is a... more

I rarely write one-star reviews. As a younger traveler, my standards are not as refined, I suppose. Given that, I would never stay at Cielo Mar again. Granted, this was a last minute business trip to Aguadilla, and there are no 'American' hotels in the area. That said, this one is miserable. First off, you plug in its address to... more