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All 3 Rocky Mount hotels

Comfort Inn Smith Mountain Lake

2.0 of 5
1730 N Main St., Rocky Mount, VA 24151
Hotel amenities
Comfort Inn Smith Mountain Lake
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Ranked #2 of 3 hotels in Rocky Mount
Most recent review
4 of 5 stars Reviewed 6 February 2013
Bob_in_NY Upstate NY
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19 reviews from our community

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Upstate NY
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 February 2013

I found everything about this Comfort Inn to be pleasing. The staff were helpful and friendly, the room was clean and comfortable. It is an older property, but well maintained and clean. The location is convenient to US 220. Breakfast is typical for free motel breakfasts, but the coffee was good and both the local paper and the WSJ are... More

Was this review helpful? Yes
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
11 February 2013

Thank you so much for taking the time to write about your recent stay with us. It is our goal to greet every guest that visits our hotel with friendly service. It is equally as important to make sure you have a clean room and your stay is as comfortable as we possibly make it. Thanks again for your kind... More

Saint Paul, Minnesota
1 review
1 of 5 stars Reviewed 18 December 2012

We stayed here one night in September and got over a dozen bug bites as we slept. I notified the manager, Jerry Robertson, and he promised to have a professional bed bug inspection and to provide a copy of the professional report to me. That was 3 months ago and as yet I have received no report. We also had... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
21 December 2012

Thank you for taking the time to write about your recent stay at our hotel. I'm sorry your experience wasn't satisfactory and that our response to you wasn't immediate. The room was cleared by an inspection just days after your stay. There have been no subsequent issues with the room. More

Richmond, Virginia
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 13 November 2012 via mobile

Parking lots are dark and full of locals yelling in middle of night. Hotel is dated and needs serious work. Stepped of the elevator and the floor boards felt weak and soggy. Rest of floors creaky and old smell in halls and room. Bedding was stained and torn and old. Not enough plug ins for computer or iron. Road traffic... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
19 November 2012

Thank you for commenting on your recent stay at our hotel. We appreciate all feedback, and we take very seriously your observations. We pride ourselves in providing our guests with clean guestrooms, a good breakfast, and professional service from our friendly staff. Feel assured that your comments have been shared with staff and have been thoroughly evaluated. More

Old VIRGINIA
Top Contributor
62 reviews 62 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 17 October 2012

This is a well-run hotel. Pleasant staff, clean room (king bed, 2nd floor), good bath and lots of hot water! Nice breakfast and morning local newspaper, too. We were in the area for FERRUM COLLEGE HOMECOMING WEEKEND 2012, and this hotel is closest at 10 miles from the college. By the way, we found a nice home-style restaurant out on... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
30 October 2012

Thank you so much for your recent review of our hotel. We pride ourselves on providing our guests with excellent service, clean rooms, and a great "home away from home" atmosphere. We look forward to serving you again in the future. More

Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 September 2012

The room we were in (double room on the 1st floor) was old and outdated. It smelled of mildew. We didn't request a new room because it was a group of us and we wanted to be close to the others. Breakfast was pretty good, though.

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
11 September 2012

Thank you for providing us feedback about your recent stay with us. We're sorry that we didn't meet all your expectations, but take very seriously your comments and concerns. We are looking forward to a major renovation in 2013-14 and our hope is that you will give us another try in the future. More

Courtland, Virginia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 26 August 2012

Hotel staff were great, everyone there was smiling and friendly.which made my stay even more enjoyable! Room was really large, comfortable beds,clean room,nice flat screen tv. Well kept up Hotel with rates that were reasonable. I did not use the pool or work out areas because I was only there 1 night. This is one of the best comfort inns... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
11 September 2012

Thank you on behalf of the staff and management of our hotel. We work hard to provide each guest the quality service you received while visiting our area. We appreciate you taking the time to provide us a great response and we look forward to serving you again in the future. More

springfield va
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 23 August 2012

I have been staying at the comfort inn six of the seven years I have been going to the Ferrum Folklife Festival. I have had no problems while at the hotel. It is very quiet, even ever time I have gone there expect for once it was totally booked. Guests are respectful, staff extremely helpful. They will go the extra... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
11 September 2012

On behalf of the staff and management of the hotel, I'd like to thank you for your business and your kind words. We strive to provide each and every guest a great stay, clean room, and friendly service. We hope to see you again soon. More

Lake Mary, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 August 2012

I stayed at this hotel in 1998 when it was fairly new. It was the best night's sleep I had ever had in a hotel. I talked about it for years.....FAST FORWARD 2012....In the age of technology there were only a couple of outlets in the room. 3 or 4 lamps were not plugged in, why? There weren't any outlets.... More

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Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
28 September 2012

Thank you for taking the time to provide us feedback concerning your recent stay at our hotel. We're sorry that we didn't quite meet all of your expectation, but it looks like you've been coming to our area for many years, and have stayed with us before. We take your comments very seriously and look forward to a major rennovation... More

Roanoke, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 July 2012

We had a huge storm and our power was out for several days. I tried to call but got no answer at the office so I drove up to see if any rooms were available. I was given a great rate. This hotel has a very nice restaurant beside it. Rooms were very large and spacious. Nice new flat screen... More

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Management response:
13 July 2012

Response to: Helpful during a state of emergency First, let me thank you for taking the time to post a review about your recent stay at our hotel. The power outage our area experienced, coupled with extremely hot temperatures, took a toll on many in our community, and we were glad to provide a safe haven for our guests. We... More

Kingston
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 November 2011

My husband and I like Nascar races so I booked us for 3 nights in this Comfort Inn. We had our 8 year old grandson with us. The only rooms available were smoking rooms. The staff tried to help by taking an ionizer to the room but when we returned after about 3 hours the smoke smell was still very... More

Was this review helpful? Yes 1
See 3 more reviews by ROBBJOHN for Rocky Mount
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review
27 February 2012

Thank you for taking the time to share your comments regarding your recent stay with us. I'm sorry we were not able to accommodate your non-smoking request, but as I'm sure you are aware, that room type is the first to go during sellouts. I'm glad you were prepared and was able to eliminate some of the smell with your... More

 
 
Comfort Inn Smith Mountain Lake
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Additional Information about Comfort Inn Smith Mountain Lake

Also Known As:
Comfort Inn Smith Mountain Lake Hotel
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
Address: 1730 N Main St., Rocky Mount, VA 24151
Region: United States > Virginia > Rocky Mount
Amenities:
Free Breakfast Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Rocky Mount
Price Range: £
Hotel Class:2 star (2*)
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