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All 14 Salem hotels

Holiday Inn Express Hotel & Suites Salem

2.5 of 5
991 Russell Drive, Salem, VA 24153
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86%
Ranked #2 of 14 hotels in Salem
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124 reviews from our community

    Trip type
Traveller rating
    76
    30
    9
    5
    4
Date Rating
Barrington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 June 2013

Spent one night there as we traveled through. Staff was very pleasant. Hotel and room were clean and comfortable and continental breakfast was included. A great place if you are just traveling through.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
17 June 2013

Dear BarringtonSkibum, Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for staying with us. We hope that you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More

Northern VA
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 8 June 2013

Arrived during a downpour, but felt I was home. Checked in by desk clerk, Katelyn, who was welcoming & friendly. Went straight to room...very comfortable, extremely clean & fresh. Had an issue with the room phone & had to go to front desk. Housekeeping came back to room & immediately resolved the issue. Later that evening, there were fresh, out... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
17 June 2013

Dear gwhillikers, Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for your comments about the hotel. Thank you for telling us your concerns about the breakfast. We will pass these concerns on to our staff. We are sorry for the inconvenience. We value all feedback. Thank you for your... More

Philadelphia, Pennsylvania
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 7 June 2013

We stopped here for a quick rest on our way from Alabama to Pennsylvania. It's great for those traveling on I-81 since it's right next to the highway. Check in was quick and easy and the lady working was very pleasant. There are coupons in one of the hotel guides from the area for a 74.99 and 84.99 rate depending... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
17 June 2013

Dear clm1113, Thank you for telling us about your stay with us. We really appreciate your feedback. We will pass this feedback on to our staff. We strive as a hotel to provide a great place to stay for everyone. We hope that you enjoyed your stay in Salem. Thank you so much for staying with us. We hope you... More

Wilmington, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2013

HIE has become our go-to for accommodations due to convenience of location, value for price & consistency of service. The HIE in Salem was no different - check-in was fast & accurate, the room was in perfect order, the bed & linens were satisfactory, the parking was plentiful (and free!), etc, etc. Our only complaint about this stay had nothing... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
17 June 2013

Dear Eire_Dreamer, Thank you for telling us about your stay with us. We really appreciate all of your comments. We will share them with our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you stayed with us. We hope that you will stay with us again in... More

phila
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 17 May 2013

Staff was great, room clean and inviting. great breakfast.. we stopped on our way to tennesse we were greated with a friendly staff. we needed a place to eat the girl at desk gave a map to several restaurant.

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
20 May 2013

Dear Happyinphilly Thank you for telling us about your stay. We really appreciate your feedback. Thank you for staying with us. We hope you enjoyed your time in Salem. Thank you for time. We hope you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More

Louisville
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 May 2013

I recently had a very good experience at an HIE in Marathon, Florida so thought I'd try this HIE in Salem for four nights in April of 2013. Unfortunately, the lighting in the room that I was given was totally inadequate. Only two (very dim) light fixtures in darkly painted room, and even dimmer side lamps on the mirror in... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
20 May 2013

Dear dfullert, Thank you for telling us about your stay with us. We are very sorry that you felt that your room was not very lit. We are very sorry for this inconvenience. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for... More

Mount Pleasant, South Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 13 April 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
1 May 2013

Dear happyinmountpleasant, Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim... More

Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

Everything was clean and fresh, breakfast was great, wifi was quick. Front desk 4/6 - 4/7 morning checkout, I forgot her name! Stephanie?? She was FANTASTIC! Made us feel welcome, was bright and smiling and engaging. Wish I ran into more like her while traveling! I am usually a Marriott girl, this hotel could change my mind. Thanks again!

Was this review helpful? Yes
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 February 2013

janice is very good at what she does .she makes you feel right at home.she has the staff at tiptop shape.we have stayed here before and she and her staff are GREAT!!! she also moved breakfast up 1 hour to work with our work start time .coffee and cookies when finish working it doesn't get much better than that when... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
15 March 2013

Dear Drillers, Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your comments on to Janice. We value all of our staff members. Thank you so much for your time. We hope... More

Virginia Beach, VA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 18 February 2013

Stayed at this hotel while taking may daughter to a function at Roanoke College - very close to campus. The greeting at the front desk was the extremely welcoming and efficient. The clerk gave us a welcome bag with bottled water and crackers - an unexpected and welcome gesture. The room was spotless and beds comfortable. The free breakfast was... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
22 February 2013

Dear Celtic 4, Thank you for telling us about your recent trip. We are so glad that we could accommodate you and your daughter. We hope you enjoyed your time in Salem/Roanoke. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with... More

 
 
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Also Known As:
Holiday Inn Express Hotel And Suites Salem
Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Region: United States > Virginia > Salem
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#2 Business Hotels in Salem
#3 Family Hotels in Salem
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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