I stayed here on a personal vacation and was so impressed with the staff that I asked about their corporate rates. Our company switched to this location because the management and staff really show they want us there. The new renovations and creature comforts they have added recently are really a plus when my wife travels with me too! We...
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Hello R_C_F_T,
Thank you for so much for taking the time to provide a review. We are so happy that you are enjoying the benefits and comforts of our completed renovation. It is our pleasure to work with you and your company, and we are pleased to hear that you find our hospitality warm and relaxing. That’s what we are...
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I believe this hotel rates between an average and a very good. My opinion is swayed toward a very good for a couple of reasons. First was the staff and the cheeriness that was displayed during the check-in process and then by the people that make up the rooms. The room we slept in was very clean and comfortable with...
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Hello jmartibOswego_NY,
We are so happy you found our hotel to be “very good”. We take great pride in our opportunity to provide outstanding service and smiling, friendly faces to our guests!
We are fortunate to be located directly off I-81, and I am glad you had the time to experience some of the restaurants located within walking distance to...
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This place must be run by a bunch of idiots! The rooms and hallways smell of mold. The building is older than my grandmother and to boot, the only staff that were friendly was the breakfast hostess. I will not be returning to this poor service, low class, smelly hotel.
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Dear Meredeth c,
Thank you for your review. We truly apologize for the experience you had during your stay with us in August 2011. Comments such as yours do help us improve, and we take all guests comments very seriously.
Our hotel opened in 1996, and around the time of your stay we were just launching a complete hotel renovation...
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This is the first time we have stayed at this property. As we have a recurring need for lodging in the area it won't be the last stay. The room was clean and beds were comforatable. Bathroom was also clean and free of any "strange" odors. Plenty of hot water.
Young lady at the desk when we checked in was...
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Hello ken s,
Wow, you made our day! We are so happy you find our hotel to be a “great place to stay.”
Thank you for taking the time to review our services. We are pleased to hear that you found our property to be clean, comfortable, and efficient.
We can’t wait for the opportunity to host you again in...
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Newer, Clean, beautiful, spacious, convenient, nice ppl.
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Dear OHBeth,
Thank you for the review. We are glad you found our property to be newer, clean, and beautiful.
The natural splendor of the mountains in the Shenandoah Valley doesn’t hurt the aesthetics either!
We hope to see you again in the future.
Take care,
The Team at the Holiday Inn Express Winchester-S: Stephens City
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It was very enjoyable, the staff catered to my husband and myself. We would recommend this hotel and we would stay again. The occasion was my grandsons graduation.
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Dear itiswrtn:
We are so glad to hear that you enjoyed your stay with us during your grandson’s graduation. It is exciting for our staff to be a part of such a memorable family moment.
I am happy to hear that you enjoyed our breakfast – next time you are in town I think you will really love the upgrades...
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Nice place to stay. Unfortunately only electrical item in our room that worked was one lamp:( We complained but no more non smoking rooms were available. My hubby spoke to the manager in the morning and our room was comped- as it should have been. They were renovating so probably wouldn't usually have any problems. Additionally, breakfast was provided and...
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I am currently having work done to my house and needed a hotel room for a few days. Check in was quick and ladies at the front desk were wonderful. The HIExpress offered the best prices so i was a little worried about how the room would be. I was very happy when i opened the door and saw the...
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We were returning from vacation in Vermont and driving all secondary roads to return home to Virginia Beach. We were planning day by day on the return trip. Several hotels were full but we were referred to this hotel. Since Holiday Inn Express has a good reputation and we just stayed in one in NY the night before, we felt...
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Our choice of room was over-booked, so we had to downgrade from a honeymoon suite to an executive one & the "extra touches" were lost instead of simply being provided in the lower cost room.
The rooms are clean and comfortable & the staff is very helpful. A/C gets VERY cold VERY quickly.
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