I would never ever stay here again or recommend staying here. As far as customer service, there is basically NONE! They have one person at the front desk who can't leave and offers little if any information. The room was DIRTY, and smelled of MOLD. I immediately went to the store and bought cleansers and Lysol. One wipe of the... more

First of all this place was never meant to be a 5-star resort, but it is an excellent place to stay while visiting williamsburg. A couple of things to mention though. -Don't Even think about the indoor pool, my friend summed it up best: "Its more like a roman bathtub" -'Hot Tub/ Whirlpools' never work, and are just tubs anyway.... more

We should have known by the low rate....I'd rather pay twice as much and stay in a cleaner hotel. Our non-smoking room smelled like a tobacco factory. Our bathroon was loaded with hairs....everywhere! We woke up to a buzzing sound....no, not the alarm clock, but a hornet! And to top it all off, I picked up my daughter's clothes to... more

The place is pretty nice, for $50 a night. They have a AAA discount, always a plus. The room was ok, with a king bed, "jacuzzi" which was more like an old tub with jets in it, desk, microfridge, and tiny bathroom. Free wireless internet is also plus, as was the location-- 15 minutes to Busch Gardens and water country,... more

I stayed here for three nights and greatly enjoyed my stay. I can't wait to go back!. The hotel looks pretty upscale, I had a jacuzzi in my room, the staff was incredibly nice, bed was comfy; pillows were a little too full for me..You get breakfast vouchers for 2 eggs, sausage, and juice, it's not the greatest, but it's... more

We have no one to blame but ourselves for waiting to the last minute to make reservations. The kids were looking forward to Busch Gardens and Water Country USA in Virginia. Our normal method for obtaining reservations thru "AAA" did not produce anything based on our critreria. So we searched the web and entered our info under Hotel.com. The photo... more

This hotel is fairly new, in that it was gutted and remodeled. Our room was on the 6th floor and the microwave and refrigerator still had tape on them so they had never been used before. The room was big and clean and the staff was very helpful. I extended my stay by a day and had no problem doing... more

This hotel has been 'renovated' after being closed for nearly 4 years. You'd think it would be nice after that much time for a remodel...it isn't! While I have no reasons for coming back to this hotel, allow me to list the reasons why I will NOT come back: 1) Front desk staff was rude, wouldn't allow check in a... more

Just got back from the Howard Johnson Plaza williamsburg today and wanted to write a review since there are none. This hotel used to be another hotel a few years back . It was bought by hojo and renovated. Lobby is really nice and new. Not very big though. Only a few chairs in front a very nice wooden desk... more