At the Rodeway Group Reservations are handled by Group Reservation Contract. According to the contract that was signed by the guest, cancellation policy was clearly stated as the following; 30 days prior to check-in 100% refund, 30~15 days 50% refund and no cancellation allowed less than 15 days prior to check-in. Guest had called in on August 4th, 20 days... More

Dear Guest, We are sorry that you've not had a good experience with the hall way smell, our housekeepers usually do a very good job of keeping a nice scent on the hallway but we apologize for not being able to keep our hallways as nice as we normally keep them. We would like to have you back at our... More

It is with great appreciation that we extend our gratitude for taking time in giving us your feedback. The positive comments regarding the room facilities, as well as the accommodating staff, surely made our day. It is our pleasure and honor to have given you such quality service. It is our aim to challenge ourselves more in pursuing and maintaining... More

We wish to extend our sincerest appreciation for the time you took in writing us your valuable feedback. We couldn’t be more pleased to have served you well and made your experience a memorable one. It pleases us to know that you noticed the cleanliness and the quiet ambience of our hotel; for we aim to offer our guests a... More

Thank you for giving us a chance to improve and excel in the delivery of our services by bringing your concerns to our attention. We sincerely appreciate the time you took to write us a feedback, and we thank you for sharing to us your experience while staying with us. We wish to let you know that your voice has... More

We appreciate the candid comments you’ve shared to us, as hearing your inputs regarding our services is very important to us. We sincerely apologize for the inconveniences incurred during your stay. We will closely assess and evaluate our hotel room condition and facilities, and the served breakfast, so that we may provide prompt and necessary actions to it. Thank you... More

Thank you very much for taking the time to write down your review. We couldn’t be happier to hear that we’ve made your experience a pleasant one. Your comment about our friendly and reliable staff members as well as the entire hotel experience brings us much delight and has motivated us to outdo the service we’ve given you should you... More

We appreciate the time you took to give us a feedback regarding your hotel experience with us. Your reviews will help us improve the delivery of our services to meet the expectations of our valued guests. The detailed feedback you gave regarding your assessment with room amenities, as well as the functionality of certain facilities will be closely evaluated. We... More

Thank you for sharing to us your feedback regarding your hotel experience. It is however very troubling to know that you’ve had an unpleasant experience while staying with us, and for that we are deeply sorry. It is not our intention to mislead you in any way, and we try our best to give clients the value for their money.... More