Super long story short. Extremely deceitful! Photos online are NOTHING like the actual rooms. Put it this way, each room is different. Totally different. How do I know you ask? Well I was in 3 rooms in my first 3 hours there. Not kidding. First off, the security guy, some teenage kid, great guy! First room, seriously was out of... More

Our friends were getting married in Lake Chelan and held rooms for all the guests at the Grandview so we checked out the website and booked a room. The best part of our experience was the Grandview employee (Brogan) who helped us book our room and then helped us change the room when we decided to upgrade from a 1... More

I have never reviewed a place before but feel so STRONGLY about this establishment that I must put pen to paper. This was FALSE advertising at its WORST. On arrival we were shocked to find that there appeared to be NO STAFF, one woman appeared at reception after some delay.There were NO bellboys to take our luggage and although this... More

My wife and I stayed here for two nights just after Labor Day. The weather was beautiful. The lake was beautiful. The scenery was beautiful. What a shame that this hotel could not live up to its surroundings. We paid $259 a night (considerably more than I would expect to pay in Seattle) for a rundown condo unit that has... More

Customer service is really important to me. First off.. I waited almost 10 minutes for someone to take me off hold. Finally I find out that they never came back and I thought I was still on HOLD. I called back to cancel my reservation and since my cancellation was beyond 24 hours, they would not refund my money. The... More

I was kind of nervous to stay here based on some of the negative reviews, but our experience here was fantastic. We had the 2 bedroom suite on the 4th floor , updated throughout and really comfortable beds. It was nice sitting on the patio in the evening and looking at the amazing view. We will be coming back! More

This was our first trip to Chelan, and after staying at this hotel we will probably never be back! It was awful!!! We came for our 20 year Wedding Anniversary because I couldn't get away from work. We stayed for 4 nights. We booked the Jacquzzi Suite. Within 5 minutes of arriving and walking onto deck I noticed it was... More

I've been here previously years ago and i remember the rooms being dingy, but they clearly did a remodel. We got a room on the 4th floor, i believe it was a suite for $170/nt incl taxes. The room was huge! Seperate bedroom with a king or calking size bed (very comfy) ,closet ,sink, and TV in the room as... More

Our first visit to Chelan, and as much as the Lake is beautiful, this "hotel" is aweful. I should of listened to the many bad comments. Yes the rooms are decent, but you are not coming here for the room. The pool and hottub water were beyond dirty, i have never seen such a filthy pool. And no one likes... More