Great view of the lake, but this is not a hotel. We stayed 2 nights and found, to our dismay, that the room was not made up each day, there were no clean glasses and mugs each day, no refills on coffee makings, no cleaning of any kind - even in the bathroom. When my wife called the front desk... More

This is like my 60th or 65th review and I'm not sure what people are talking about in these reviews. Maybe there has been a dramatic change in the last 30-60 days but I'm more then impressed. Stayed in the 500 building and the room was perfect. The staff was great. The beds very very soft. We will be back... More

In town for a conference we were booked into a room from hell. The 2 queen beds were garbage. The room was last updated at least 20 years ago. We called the front desk to complain only to be told they would call us back if they could find something else. They never called back. We walked back to the... More

For the price - way over rated.....horrible customer service. AWFUL AWFUL AWFUL. Computer glitch at this 'resort' and I can't even get a call about my reservation - I have to keep calling trying to get it sorted out. Of course it is 4th of July weekend so everything is booked - and now they have a computer error so... More

We booked our trip as part of the Living social deal. We loved our room and the staff were helpful. Reading through past reviews it looks like things are improving with the new management team. I still feel that it could be cleaner. We ended up cleaning our windows due to questionable markings on them and the blankets on the... More

My wife and I stayed here along with our daughter and her fiance for a weekend having purchased a Living Social certificate which included two nights lodging in a two bedroom suite, a $50 spa credit, three free wine tastings for two, and a free appetizer at Tin Pan Lilly's in Chelan. We were very happy with the room arrangement,... More

The list could go and on! Chelan is a GORGEOUS fun little town with quit a bit to do. There are SO many awesome hotels and I highly highly recommend you stay anyway but here. The pictures look great but the service is just awful. At check we got one key for 6 people, our room door was open upon... More

I have rented the penthouse suite at the grandview for 7 nights the past three years during the middle of August and rented 2 bedroom suites for many years when it was the caravel. 2012's stay was so dissappointing. I pay a healthy chunk of money for this room as it has the potential to be the best room in... More

I had the opportunity to have a weekend with my girl friends and my family. Both stays were within the same month. Ignacio Medina was the most professional and friendliest at the front desk. He made sure we always had what we needed. The rooms I stayed in were phenomenal views of the lake and fire works show during the... More