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Guesthouse Inn - Dupont


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3.0 of 5 stars 2 reviews
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NEVER AGAIN!
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2 of 5 stars
oregon
4 May 2009 | Trip type: Business, Solo travel

I called ahead to make sure they had a 24 hour desk. I arrived at 1:30 am exhausted after a 6 hour weather filled drive. Something was wrong with the computer, it took the front desk gal over 25 minutes to get me checked in. Then the key she assigned me did not work in the door. That took another 10 minutes. Plus I HAD to be up by 6:30 am and I requested a "wake-up" call. This wake-up call NEVER CAME. I still managed to get out of the door by 7:15 . . . but when I stopped by the front desk for an explanation, there was no Apology, no Explanation, NO COMPENSATION for such poor service.

So that was the biggest rip off of $130 - I would have been better off sleeping in my car.
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Management response from
guesthousedupont, General Manager

Dear guest, Thank you very much for your review. I apologize the experience and service that you received. I assure you that this is not a normal experience that one would receive. Steps have been taken to further strengthen the customer service our staff provides, and our computers have been updated and running smoothly. I hope you will give us...

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3 of 5 stars
Belton, Missouri
11 Oct 2007

While the front desk staff was very friendly the hotel itself had lots of problems.
The rooms were good size but we stayed three nights and bed was not even straightened up. Towels thin and thread bare.The only thing we could see that was done when we would come back in the evening was new paper cups and packets of coffee. We even left a couple of threads on the floor to see if they would vacuum. The didn't.
The breakfast was pretty standard but only a few tables and the poor front desk clerk was expected to not only check people out but also keep the breakfast bar up.
This is not a CHEAP hotel would expect better for the price. Next time in Dupont will try the Liberty Inn.
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Management response from
guesthousedupont, Manager

Thank you for your comments and letting us know about stay. Measures have been taken to make sure these types of situation are not happening. Although we do make mistakes at times, we always learn from them. We hope you will visit us again and allow us the opportunity to give you the customer service, and enjoyable stay that we...

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Guesthouse Inn - Dupont Address

1609 McNeil Street, Dupont, WA 98327
Dupont hotels Guesthouse Inn - Dupont
3.0/5.0
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