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Quality Inn & Suites

2.0 of 5
120 College St. SE, Lacey, WA 98503
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Quality Inn & Suites
Ranked #8 of 8 hotels in Lacey
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35 reviews from our community

    Trip type
Traveller rating
    6
    5
    8
    4
    12
Date Rating
Spokane, Washington
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 May 2013

Desk clerk greeted me and announced she was changing me to a "no-pets" room (I hadn't noticed when I made the reservation). She explained that they want to keep the "pets allowed" rooms available for people with pets, AND that others sometimes don't like the smell in those rooms (that should have been my first clue.) Then she says she'll... More

Was this review helpful? Yes 3
Lacey, Washington
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 16 February 2013

This is one of the worst hotel experiences I've ever had. The customer service was poor and the rooms were terrible. They were very, very old and the halls as well as the room smelled awful! The light for the bathroom was on a sensor and took forever to warm up so we had to take showers in very dim... More

Was this review helpful? Yes 3
Vancouver, B.C.
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 16 February 2013

Stayed for a night here. Everything was ok. Service was good and people friendly. Rooms was a standard room expected with the price point ($80) It was a bit loud for my liking. The people in the room above up sounded like elephants. Stomp stomp stomp.... Rooms clean and beds were comfy enough. I would stay here again if there... More

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So. California
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 20 November 2012

This property needs a facility and staff renovation of the first order. I stayed 5 nights, connecting with my son who was beginning his out processing with the Army at nearby Ft. Lewis. The interiors are all old and show signs of only essential maintenance. Even then, the one ceiling light in the room did not have a working light... More

Was this review helpful? Yes 2
Bellingham, Washington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 November 2012

When I arrived at the property I had to wait in the lobby for 10 minutes for the front desk staff to show up, no signage or bell to ring for help. The interior stairway (no elevator) smelled like old wet dog, the carpet was worn and filthy. The carpet in my room was partially clean, but areas around the... More

Was this review helpful? Yes 1
Becky R, General Manager at Quality Inn & Suites, responded to this review
19 November 2012

Thank you so much for your response! I am very sorry to hear about the experience you had at our facility, this is not at all acceptable! Please be assured that all matters have been rectified. We are doing daily repairs and remodeling, so I hope that you will stay with us again in the future and see the improvements!... More

Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 30 October 2012

Right next to the very busy I-5, so lots of traffic noise all night long. Although "pet friendly" there was no outdoor area suitable for airing dogs. The room was very tiny. The carpet was worn and stained and the rest of the decor was very "tired". When turing on the light in the grungy bathroom, the fan was also... More

Was this review helpful? Yes 2
Becky R, General Manager at Quality Inn & Suites, responded to this review
10 December 2012

Thank you for your feedback, we appreciate and all that we receive, good and bad! We are aware that our property is close to the highway, and we are in the process of fixing the noise problems. Triple pane windows along with hardiplank siding are being installed, all of the fans in the restrooms have been replaced and all of... More

Tieton
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 October 2012

Friendly staff. While a little worn, smallish room was clean, tidy, and welcoming. Clean bedding, fridge, microwave. Slept well and out at the crack of dawn, so no idea what breakfast is like. Would stay here again.

Was this review helpful? Yes
Becky R, General Manager at Quality Inn & Suites, responded to this review
10 December 2012

Thank you for the great feedback! We have a wonderful breakfast, so I hope you get to try it on your next stay :) More

1 review
4 of 5 stars Reviewed 29 September 2012 via mobile

I am late writting my review as I have been busy with work. First off yhe rooms are a little small but still manageable. The breakfast was the same every morning so I did not eat there much and the front desk girl Casandra had a hard time going back and forth but managed it with a positive attitude. At... More

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Becky R, General Manager at Quality Inn & Suites, responded to this review
10 December 2012

Thank you so much for the great feedback regarding my staff, they work very hard and it's a good feeling to know that they are recognized for it! We are pleased to know that you enjoyed your stay, I hope to see you again! More

Yealand Conyers, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 September 2012

My husband and I stayed at this hotel for 5 nights and the staff was the best! The room was very comfortable and clean. While the bathroom is small the huge garden tub makes up for it! The weight room/sauna were both in great condition. The best part was definately the staff. Every evening as we returned the person on... More

Was this review helpful? Yes 1
Becky R, Manager at Quality Inn & Suites, responded to this review
27 September 2012

Thank you so much for the wonderful response! These are the kind that we love to hear :) I am so happy to know that you enjoyed your stay and that you were made to feel so at home! This has been passed on to Cassandra to April, they really are great. Once again, thank you for the kind words.... More

Phoenix, Arizona
Top Contributor
53 reviews 53 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 31 July 2012

Good place just off I-5 near Olympia. Nothing fancy but price is right, rooms clean, WiFi works, and breakfast not bad. Stay here once a week. Restaurants nearby. State Capitol just a couple miles away. About an hour from SeaTac Airport.

Was this review helpful? Yes
Becky R, Manager at Quality Inn & Suites, responded to this review
27 September 2012

Thank you, we really appreciate the feedback. I guess we will see you next week! :) More

King Oscar Motel - Lacey
Great value on a similar hotel
Lacey, WA
3 of 5 stars 16 Reviews
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Additional Information about Quality Inn & Suites

Also Known As:
Quality Inn Lacey
Lacey Quality Inn
Address: 120 College St. SE, Lacey, WA 98503
Region: United States > Washington > Lacey
Amenities:
Business Centre Fitness Centre Free Breakfast Pets Allowed Wheelchair access
Hotel Style:
Ranked #8 of 8 hotels in Lacey
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
This hotel is located within walking distance of Saint Martin's College. The hotel is also just minutes from Evergreen State College, Lucky Eagle Casino, Little Creek Casino, Port of Olympia and the Olympic Flight Museum. ... more   less 
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