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Alps Romance Suites


225 Prospect Street, Leavenworth, WA 98826
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Reviews you can trust

72% Do not recommend
3.0 of 5 stars 7 reviews
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[ Date ] [ Rating ]
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5 of 5 stars
washington
8 Sep 2009 | Trip type: Couples
1
person found this review helpful

this was an anniversary gift to us and what a pleasant surprise. everything was clean-room and hottub very clean and private- we felt like we were in our own world but yet could walk to activities in town . Nice to find a romantic place without all the noice .wine coolers, romantic music playing upon our arrival and the sauna... more

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4 of 5 stars
Washington State
19 Aug 2009 | Trip type: Couples
3
people found this review helpful

Our experience at the Alps Romance Suites was quite different than all the reviews to date. I didn’t find the reviews of about this place on Trip Advisor until after I had already booked and paid for the suite. To be honest, after reading them I was horrified! I nearly canceled the room and would have been willing to lose... more

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1 of 5 stars
Keizer OR
4 Jul 2008 | Trip type: Couples
2
people found this review helpful

After my wife had to be rushed to the emergency room for a kidney stone the management refused to refund our money for a night. Money hungry is a big turn off for me and the place itself was a total sham, romantic, if maybe you came from a trailer park and enjoyed spending your honeymoon in a toned down... more

Management response from
ManagerAlpsRomance, Owner

Unfortunately, the guests were angry after it was discovered that they were hiding their baby in the suite. The website clearly states that the suites are for adults only. The baby was discovered due to the baby crying during the night. When we were notified by the guests that the wife was ill, we immediately offered to call 911. The...

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1 of 5 stars
washington
20 Jun 2008
2
people found this review helpful

Before you book - please read the comments thoroughly . We booked our anniversary stay at the Alps Romance Suite. Upon our arrival we found construction going on immediately next door to us - the room although it was clean does not have any windows - there are two sets of french doors in the unit but they cannot be... more

Management response from
ManagerAlpsRomance, Owner

The guest is correct in that there was construction related to a new building next store. We were not given notice that the project had been given a building permit issued by the City of Leavenworth. However, when management immediately responded and saw that construction had started, the management immediately discussed the situation with the project owner. The project owner...

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1 of 5 stars
olympia
6 Apr 2008 | Trip type: Couples

We started our search on the internet for a romantic getaway for our 11th anniversery. We soon came upon what looked like the perfect place to stay. Perfect for one, because the address given for the Alps Romance Suites was 222 8th st. However, upon arrival we soon discovered this was not true at all. after a local business owner... more

Management response from
ManagerAlpsRomance, Owner

We feel that the guests have been less than truthful with their comments. Each guest receives a Reservation Letter approximately two weeks prior to their arrival. The letter contains 3 short paragraphs that provide the address, driving directions, and the private access code for them to enter their suite. We provide this letter to each guests and the guests can...

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1 of 5 stars
Renton
2 Mar 2008

This was the most horrible experience we have ever had. It started with both passes being closed, so they tried to [----] us over first by refusing us to refund us even though the town was practically empty due to lack of transportation. After [----] at them for the entire day, they decided "out of the goodness of their hearts"... more

Management response from
ManagerAlpsRomance, Manager

It is always our desire to ensure that our guests enjoy their stay with us. We believe that the numerous comments from our guests on our website represent how much nearly all of our guest enjoy their stay at the Alps Romance Suites. In this case, the guest were unhappy long before they even left their home to come to...

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2 of 5 stars
Snohomish, WA
16 Jan 2008 | Trip type: Couples

The rooms are located in the basement of a residential building that is of moderate to poor quality construction. You could hear every footstep from the residents living upstairs beginning at 4:30 in the morning, the noise included a dog's footsteps as it ran back and forth over and over again. The building is located on a residential street with... more

Management response from
ManagerAlpsRomance, Manager

It is always distressing to us if one of our guests is disappointed about anything. What upset this guest was that he could not access the Internet. Inside each suite there is a Guest Guide located on top and in the middle of the eating table. To access the Internet the guest will need a web access key (an authorizing...

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Alps Romance Suites Address

225 Prospect Street, Leavenworth, WA 98826