We arrived around 3:30 p.m. checked in and went to the pool; it was cool so checked out the spa to find the water very low and only lukewarm. When we inquired at the desk we were told they would heat it up but that the switch would only stay on 10 minutes and then automatically turn off so it... more

When the highway was closed over Stevens pass we were forced to stay in Monroe for the night. We reluctantly stayed at the Best Western even though the room was one of the highest priced we have ever stayed for no apparent reason. It was clean and had a warm continental breakfast, but we had stayed at many other Hotels... more

starts off with entering the hotel, I waited 8 minutes for someone to come to the front desk, not a soul in site, did not even get acknowledged. Next when a lady finally came, there was zero hospitallity and non friendly customer service. She told us to come back 20 min later to get our room, so we did. When... more

Checked in last minute, and paid a premium price for the room. I paid more for this room than I did for a nice suite in Seattle the two previous nights. The water to the toilet was turned off for some reason, and the drain plug in the tub was completely removed. I was able to solve these issues myself.... more

I spent two nights in this hotel last week. I was a bit leery, as no information was available on it and some BW hotels I've stayed at have been dodgy. This one was fine. Right off the main highway (2) to the Stevens Pass ski area. Decent room - typical blah budget hotel decor, typical size. Most important to... more