This is a very comfortable hotel and the remodel work has made it much nicer. I just read a couple of reviews complaining about customer service. I just thought the staff lacked personality and smiles, and I couldn't tell any staff member from the ordinary guests. A proud beachy hotel like this deserves happier people to represent it, including the... More

Room was decent , but at 102 bucks + tax , I expected a bit more - Walls/ceilings were rather thin , or the people upstairs had a hobby of tap dancing in cowboy boots & nailing stuff to the floor! No coffee at the continental breakfast at 5:45 in the morning , no breakfast items at all with 15... More

We have stayed at this hotel countless times and usually get a small discount for AAA membership. When we checked out on Friday, April 5, we were denied the discount because there is a sign that says you have to settle the price on check-in. The sign is there, but I was disappointed they declined to give us a discount... More

We loved this hotel for our two-night stay in Westport to do some clam digging. We had a one-bedroom suite which worked out well for our family of 4 and also sister-in-law and mother-in-law. The in-laws shared the double-queen bedroom(with own bathroom) and my husband, our two small children and I shared the 'suite' unit which had a small kitchenette... More

One star is too many. Diry, old, rundown, and rude. This "Chateau" is in Westport so there was very little expectation to start with. Sure it is old, rundown, and smells musty; but all those things were expected given the location. What cannot be excused is the extremely rude and apathetic staff. We picked this location because it had an... More

Just spent another great weekend at the Chateau Westport for clam digging and ringing in the New Year. This hotel is comfy, cozy, clean and everyone that works there treats you like family. The breakfast is a great added value and convenience, and the location is quiet and peaceful, just a short walk to the beach. No downside to this... More

To bad terrible and I mean terrible customer service overshadows a nice and clean hotel. Horrible service is bread there! We saw it first handand, as well as our friends, and overheard 3 different customers talking about it. Could not find anyone to help and even the General Manager had to "investigate" problems. Of course we never got any follow-up.... More

We have been coming to the Chateau Westport for over 20 years and it is always good. Rooms are clean and lobby area is welcoming. Short walk to the ocean. My favorite part is the indoor pool is always warm! Continental breakfast is very basic. We havent found any decent restaurants close by, so stock up. Westport has some interesting... More

Upon first arrival the place was neat and clean. We checked in quickly and went to our 4th floor room. As the room was quite cold we turned the heat on immediatly. We headed into town for some dinner and then back to the room. Quietly reading while sitting on the beds it started. First the flickering of the lights,... More