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Holiday Inn Express Charleston - Civic Center


Hotel class 2.5 of 5
100 Civic Center Drive, Charleston, WV 25301
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Reviews you can trust

56% Recommend
3.0 of 5 stars 34 reviews
Excellent
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By trip type
All (34)
[ Date ] [ Rating ]
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5 of 5 stars
Madison, WV
3 Nov 2009 | Trip type: Friends getaway

I had a good experience at the hotel. The hotel was neat and clean. The staff people were polite and seemed to enjoy their jobs with lots of laughter. The room was clean and well stocked with towels. Everything worked in the room. The hotel was quiet. It was in a good location since we walked to the Town Center... more

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2 of 5 stars
Michigan
12 Oct 2009 | Trip type: Couples

It had been a long day of travel in the rain and all we wanted was a nice clean hotel and a good nights sleep. We saw there was a Holiday Express in the area, called and booked a room and drove out of our way to get there because we always did well with other Holiday Inn Express hotels.... more

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3 of 5 stars
Peoria, Illinois
29 Jul 2009 | Trip type: Family

Stayed at this hotel with my husband and 11 year old daughter. I think this hotel was a good value for the price we paid. For less than $100 we got a king suite. The room was roomy with plenty of space for the three of us. The low price also included a free breakfast which is always a plus... more

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1 of 5 stars
Toronto,Ontario,
25 Jul 2009 | Trip type: Family
1/1 found this review helpful

The Holiday inn Express in Charleston, WV was one of the worst hotels I have ever been to. We have stopped here on our road trip form Florida and we have booked it through of reward miles from Priority Club Rewards. As we came from the end of the bridge it looks like we went back 40 years. The hotel... more

Management response from
weazey, General Manager

Thank you for your recent review of the Holiday Inn Express Civic Center. I am so sorry that you were disappointed with the appearance of our building. Our hotel in fact was origionally constructed in 1978 but has been renovated at regular intervals since its openeing. We are currently in the start phase of our next renovation that will encompass...

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3 of 5 stars
New York, NY
28 Jun 2009 | Trip type: Business, Solo travel

I had a constant problem with housekeeping during my visit. Everyday it was something new. One day she moved my stuff around, another changed the A/C settings, another the drain was broken, another I didn't get any cups, another I didn't get new coffee. Front desk was less than sympathetic. I agree with the other reviews, this HIE will let... more

Management response from
weazey, General Manager

Thank you for taking the time to post your remarks about your recent stay at our Holiday Inn Express in Charleston, WV. I have shared your review and subsequent comments about the shortcomings of the housekeeping department with our Executive Housekeeper and can assure you that she has taken appropriate action to prevent problems of this nature from occurring in...

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3 of 5 stars
Houston
20 May 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I am used to Holiday Inn Express being new hotels so this one was a surprise. It is a refurbished old hotel. There was a valiant effort at refurbishment and it looked nice but I had a problem with the cleanliness. There was a significant ring of black scum around the bolts for the toilet seat, the receptacle in the... more

Management response from
weazey, General Manager

Thank you for your recent review of the Holiday Inn Express Civic Center. Your comments have been shared with our Executive Staff and the housekeeping issues noted were addressed directly with our Executive Housekeeper who has taken appropriate action to prevent such issues from occurring in the future. We are currently in the start phase of our next renovation which...

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2 of 5 stars
Philadelphia, Pennsylvania
27 Mar 2009 | Trip type: Solo travel
1/1 found this review helpful

I am a priority club member so I usually stay at these hotels. This one was just ok. I got the room through Hotwire for $52 so it was worth that, but I would NOT pay the full price of $109 to stay here, it is not worth it. The location is good, but the hotel is an OLD building... more

Management response from
weazey, General Manager

Thank you for your review concerning your stay at the Holiday Inn Express Civic Center. Your comments are very important to us and have been reviewed with our Executive Staff. I am pleased to inform you that your concerns about our buildings need for renovation are being addressed. We are in the beginning stages of renovation and expect to be...

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5 of 5 stars
West Virginia
28 Nov 2008 | Trip type: Business
1/1 found this review helpful

This was a very convenient location for meetings at the Civic Center. It was just across the street from the Civic Center entrance that I needed and was just a quick walk. The hotel staff was friendly and helpful with directions. The breakfast was plentiful and in a large, very nice lobby. The hotel was much nicer than I expected.... more

Great place
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5 of 5 stars
WV
21 Sep 2008 | Trip type: Business, Family
1/1 found this review helpful

We stayed at this hotel when we took our mother to her 60th class reunion. The hotel was very clean and the staff was friendly. We had a king room which also contained a pull out sofa. There was a free breakfast bar loaded with choices (scrambled eggs, sausage, gravy, biscuits, donuts, bagles, boiled eggs, cinnamon rolls, sweet muffins, English... more

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2 of 5 stars
Indiana
28 Jul 2008 | Trip type: Family
1/1 found this review helpful

This is an older hotel and while the staff was very friendly and courteous, the rooms themselves had some issues. The sheets on the beds had a few holes and the skiritng around the bed was stained. There were stains on the carpet and the shower wall had a crack in it. The breakfast was descent but I would not... more

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Holiday Inn Express Charleston - Civic Center Also Known As

  • Holiday Inn Express Charleston
  • Holiday Inn Charleston
  • Charleston Holiday Inn
Address: 100 Civic Center Drive, Charleston, WV 25301