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Red Roof Inn Charleston West - Hurricane Hotel Reviews

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Red Roof Inn Charleston West - Hurricane

500 Putnam Village Dr, Hurricane, WV 25526
Hotel amenities
Red Roof Inn Charleston West - Hurricane
17 traveller photos
Ranked #2 of 4 hotels in Hurricane
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    6
    7
    4
    6
    2
Date Rating
Jeffersonville, Indiana
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“We Came Back To Hurricane,WV”
5 of 5 stars Reviewed 15 May 2013

I had put in when I reserved this room online that we would be getting in after midnight (actual 12:17a.m.) and the attendant could not hear that I had walked into the foyer. He was in his quarters watching the TV news and did not hear me. I suggested a note/bell to sound during those hours when someone comes in... More

Was this review helpful? Yes
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
16 May 2013

Thank you for your review and welcome back. I'm glad you like our new rooms. We have worked very hard to update and improve the rooms so our guests can have a better experience staying with us. I agree with you that we are clean, comfortable, and affordable with a friendly staff. I wanted to let you know that we... More

Raleigh, North Carolina
1 review
“What a Pleasant Surprise”
5 of 5 stars Reviewed 22 March 2013

We had planned on staying at this location earlier and due to the construction. The only room left was smoking which would not work. We had to make another trip and I thought I would try this location again. So, glad I did…such a pleasant surprise. The room was immaculate the beds were so comfortable. The desk was a great... More

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RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
24 March 2013

Thank you for your review. I'm so glad you like our new rooms. We have worked very hard to update and upgrade the property with new beds, new flat screen televisions, new floors, new bathrooms, new furniture, and new softgoods. I believe a lot of people will be surprised just like you were when you saw the room. We are... More

Williamsburg, Virginia
Top Contributor
112 reviews 112 reviews
8 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
“SMOKEY, Smokey, smokey!!”
3 of 5 stars Reviewed 12 November 2012

Average facility decently maintained, well located near I64 W. All this is negated as soon as you enter the room. I have been in many bars and nightclubs that were not as smokey as this place. It is quite considering its location. It is better to get one of the rooms in the back of the hotel away from the... More

Was this review helpful? Yes 1
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
13 November 2012

Thank you for your review. I'm sorry that your room had a smoking odor. Some of our smoking rooms have been smoked in for quite some time. I wanted to let you know that we will be starting a renovation soon and will becoming a smoke free hotel. Hopefully, this will address the issue you mentioned in your review. Thanks... More

Bloomington, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Inexpensive, but spartan”
2 of 5 stars Reviewed 24 September 2012

We needed a place we could stay with our dog. We usually stay at La Quinta, but there are none in West Virginia, so this was our other choice. The staff was nice enough. We needed to get more towels and washcloths since only 2 were in the room (for a 4 person room). The room was a bit run... More

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RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
25 September 2012

Thank you for your review. I'm sorry you didn't have a great stay with us. We will address the issues you raised. I wanted to let you know that we will be remodeled soon to update the rooms and we are addressing the television issue and will be getting new flat screen televisions as well. We do appreciate your business... More

Jeffersonville, Indiana
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Went To Help My Son Move”
5 of 5 stars Reviewed 4 September 2012

My youngest son and I traveled from Jeffersonville,In to Hurricane,WV to help move my oldest son. Stayed on the ground floor. The room was very comfortable and clean. No road noise and was very easy to find right off the innerstate.

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RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
6 September 2012

Thank you for your review. We appreciate the kind words and I'm glad you chose to stay with us while you helped your son move. I agree that we are a clean and quiet hotel for stopovers like yours. I wanted to let you know that we will be undergoing renovations at the end of the year to update the... More

Charleston, West Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Home away from Home...”
5 of 5 stars Reviewed 6 July 2012

We recently experienced a huge thunderstorm at our home in WV, and was without electricity for 6 nights and 5 days. After 3 nights and 2 days without electric, and with temperatures in the high 90's and lower 100's, we decided to stay in a hotel. We made reservations at Red Roof Inn, and was staying on a night to... More

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Management response:
12 July 2012

Thank you for your review. I'm glad you enjoyed your stay with us through these difficult times without power. We certainly tried to help as many people as possible and understand everyone was struggling through the outages. Thanks again for your positive comments. These mean a lot to my staff especially having worked a lot of hours recently. We appreciate... More

Chicago vicinity
Top Contributor
85 reviews 85 reviews
33 hotel reviews
Reviews in 47 cities Reviews in 47 cities
33 helpful votes 33 helpful votes
“Dog-friendly and satisfactory.”
3 of 5 stars Reviewed 1 July 2012

Normally when passing through this area we normally stay at another hotel closer to Charleston, one that has a lot of amenities. But that hotel wasn't an option for this overnight stay and most of the other dog-friendly hotels in this area are downright scary looking. You'd half expect Norman Bates to be working the front desk at some of... More

Was this review helpful? Yes 1
Management response:
5 July 2012

Thank you for your review. I agree with you that we are clean, and comfortable with friendly people. I wanted to point out that we are scheduled for a renovation later on this year. Hopefully, this will address a number of issues and update the property. Jon Campbell, General Manager. More

Knoxville
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Clean and quiet”
4 of 5 stars Reviewed 26 May 2012

The room was clean and it was quiet at night. If you go online, you can easily find 20% off promo codes for online reservations.

Was this review helpful? Yes 2
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
5 June 2012

Thank you for your review. I believe you summed it up well, we are clean and quiet, no frills just friendly people who care about what they do. Hopefully soon we will be updating our rooms. Thanks again. Jon Campbell, General Manager. More

Hurricane, West Virginia
1 review
4 helpful votes 4 helpful votes
“Still here”
5 of 5 stars Reviewed 23 May 2012

I checked in May 3rd 2012 I am still here. I moved back from Fl and having a place remodeled. So needed a place to stay until my place is ready. All front desk employees are very kind..Housekeeping has been very helpful and kind. The day I checked in I spotted a bug in my room I told the housekeeper.... More

Was this review helpful? Yes 4
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
24 May 2012

Thank you for your review. I'm glad that you are enjoying your stay with us. We have enjoyed having you here. I'm sorry about the bug in your room, that does occasionally happen since we are an exterior corridor hotel. Bugs do sometimes come in the room whe the door is open. I appreciate your understanding of the situation. Thanks... More

Oahu, Hawaii
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great price but at what cost?”
2 of 5 stars Reviewed 22 November 2011 via mobile

I stayed at this hotel with my daughter while visiting family in the area. We chose them because of the great price. Boy was that a mistake. The room was dirty, moldy, damp and unsafe. There seemed to be 'residents' of the hotel that sat on the lanais to drink in the evenings. They ogled and were inappropriate to me... More

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RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
2 December 2011

Thank you for your review and I'm sorry you had a bad experience with us back in August. We have addressed the cleanliness issues in this room and the housekeepers that previously worked in this section are no longer with us. I'm also sorry if other guests were inappropriate with you and your daughter. We are a very busy hotel... More

 
 
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
3.5 of 5 stars 25 reviews
Check In dd/mm/yyyy Check Out dd/mm/yyyy
 
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Additional Information about Red Roof Inn Charleston West - Hurricane

Also Known As:
Red Roof Inn Hurricane
Hurricane Red Roof Inn
Address: 500 Putnam Village Dr, Hurricane, WV 25526
Region: United States > West Virginia > Hurricane
Amenities:
Business Centre Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Hurricane
Price Range: £
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Red Roof Inn Charleston West - Hurricane
500 Putnam Village Dr
Hurricane, WV 25526
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