i had advanced rooms booked for my stay 3 smoking rooms,got there they gave one of my rooms away and changed my rooms,what is the since in advanced booking when this happens,will never stay there again.also gave us a handicap room that smelled so bad didnt get any sleep all night, more

I just stayed at this hotel because I was too tired and needed to get off the road after driving for 15 hours. To my surprise, the staff at the front desk overwhelmed me with joy as soon as I checked in. The staff here is superb and undeniably superior in know how and friendliness. The hotel is beautiful with... more

My family and I stayed at the Holiday Inn Express next to the Charlestown Races and Slots in Ranson West Virginia. We don't gamble. But the hotel is close to the Antietam Battlefield and Harper's Ferry. Our room was on the 3rd floor. There was a slight smell of cigarettes in the hallway. But the room didn't smell of smoke... more

This hotel is the best. The location cannot be beat, you are minutes from the slots, a quick drive to Harper's Ferry or Antietam. Hagerstown Prime Outlets are less than 45 minutes away. The staff is top rate and will go above and beyond for you. The rooms are clean, the express breakfast is good. The beds are very comfortable.... more

A friend and I stayed here overnight to check out the Charles Town Casino. It’s a great little place to stay if you are going to Charles Town Races and Slots. Probably the best place to stay, I’d venture to bet. The front desk staff was very friendly and helpful. Our room was very large and the beds comfortable. The... more

We have stayed at this hotel 3 times and each time we are pleased. The rooms look as good as when they first opened their doors. The staff is always friendly, the hotel is quite. At certain times a shuttle runs back and forth to the casino/racetrack. Its close enough to walk to the casino, but it is a long... more

My wife and I have stayed here a few times since it was built in 2006. Each stay has been very nice. The rooms are clean, the staff is friendly, and the location to Charles Town Races and Slots can't be beat. The continental breakfast is very good, but beware of the big holiday crowds. The breakfast line got quite... more

We decided to go to Charlestown, WV the Saturday after New Year's Day because we didn't get a chance to celebrate the new year. We drove to Charlestown and had no problems finding this hotel. We walked in and asked if they had openings and they asked us what type of room we wanted. The room was on the third... more

My Husband and I decided we would go to Charles Town to the casino for the holiday. We chose the Holiday Inn Express because we have stayed in them before in other places. Our room was large and very clean, the bed was comfortable, the staff was very helpful. My only complain was the draperies did not close and we... more