Excited about the Grand Geneva, I WAS -DON'T BE! They do not honor reservations for rooms, they are only "as available". Really, at a AAAA rated place? I had a reserved King and was placed in 2 doubles WITH NO BATH TUB. This after confining the night before. Changes upon asking if this was the houses worst room, Hotel is...
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Dear Recent Guest,
Thank you for taking the time to reach out to us at Grand Geneva Resort and Spa. I must apologize for not being able to make up for the shortcomings of your recent stay by providing a complimentary return gift certificate. I do appreciate the opportunity you provided to speak with me personally, and I am confident...