My husband and a group of his friends stayed here for a wedding. The rooms were very nice and clean and the facilities were nice. However, our experience in the restaurant was horrible! We sat for an hour and half before we all got our food. When we asked what was taking so long, the staff made no apologies and... more

We made a reservation, then found they were offering a better package deal, and asked to change to that package. First they said no, then the next day the SAME PERSON agreed to make the change. When we arrived, they gave us a room with a single bed and pullout, when we'd specifically asked for two queens. They didn't want... more

I am very disappointed in my recent stay at this establishment. It began with our reservations and ended with a $3.69 cup of regular coffee in the lobby. Honestly I have stayed in some dumpy roadside hotels in my life and have never paid for coffee in the lobby. We signed up for a package, and it was not honored.... more

While this hotel is beautiful and has a wonderful setting the lack of attention to detail and customer service I think will be it's downfall. The service at the Grille was completely terrible, the maintenance in public areas was atrocious. The spa services were wonderful, however I don't go to a high end spa to have laundry done out in... more

We just returned from a long weekend at Geneva Ridge. and we're so glad we weren't dissuaded by the negative reviews from those who attended the New Year's Eve events. This was our first visit and won't be our last. The King room was spacious and cozy for the two of us, with a beautiful view of the lake and... more

We also stayed at Geneva Ridge for New Years. We made our reservations 3 weeks before and when we checked in EARLY, we were told the only times available for dinner were 5:30 or 8:30. Why they didn't tell us to make a dinner reservation when we called is beyond me. They were very unorganized. We arrived for dinner at... more

Geneva Ridge promoted a New Year's Eve package, but they clearly bit off more than they could chew. Staff was completely unprepared for the guests and showed no willingness to make it right or take any responsibility for the poor service at the front desk and especially the restaurant. When asked for a name of the general manager, front desk... more

We recently spend a weekend at the Lodge at Geneva Ridgs along with a group of friends. The rooms were very very nice, and the bathrooms were exceptional - everyone commented on that! After an event on Friday evening, about 25 of us headed back to the hotel for a late dinner. The staff handled our group very well, put... more

I needed a place to stay quick on a Sunday night so I drove right up and walked in. They have undergone a major renovation and although the place was pretty empty (not uncommon for a Sunday night in the area) it looked great. I got a good price too. The room was wonderful and clean. The bathroom was awesome... more