From my first phone call to check out our experience with this hotel and it's staff was exceptional. We were traveling with my brother and his wife and reserved the 2 bedroom suite. It was big, clean, comfortable. Nicely equipped kitchen, 2 bathrooms, comfy living room. Lovely. The staff from Tom the manager, to the lovely lady who provided the happy hour buffet (I am so sorry I have forgotten her name) and breakfast buffet, to the receptionists were delightful. I cannot say enough good things about these people. The inn is located out of the city center which may be an issue for some, but it wasn't for us. It is in an area of town being developed. If we are lucky enough to get to Gillette again we will stay here. Furthermore we will be looking for Settle Inn in other cities when we travel. more