Still trying to get my refund for not staying there 1 day.. Can never get a hold of the Manager. every time I call they tell me they will take my # and have the manager call me back. Talked to someone there and said it was refunded, not according to my bank.. So finally had to do a dispute... More

Beds not made right , thrash cans not emtied, ice machine not working, severaldays no towels. ETC horrible More

We had a nice stay at this hotel. I traveled with two children and myself. The beds were nice and they did have breakfast, which was nice for the kids and made things easier. Customer service was good and the desk clerks were friendly as they always greeted me when I walked through the lobby. Rates were reasonable for the... More

DO NOT WASTE YOUR MONEY HERE! This was by far the worst customer service I have ever experienced. The women at the front desk were RUDE , inconsiderate and could care less if you had a problem. Oh, and the 24 hour cancellation policy is ridiculous. We we charged for a room we never even stayed in b/c we cancelled... More

I stayed at this hotel during the High School rodeo and our stay was great! The desk staff was extremely helpful even though we had requested alot and always with a smile on their face. The room was clean and maid service came in everyday to clean our room. Rates were reasonable for the busy time of the year and... More

On our way back home from Yellowstone, we stopped very early Sunday morning July 17th to grab some shut eye. Had we not arrived at 2:40 AM, we would have never stayed. This hotel is shabby, run down and dirty. We were looking for a moderately priced place to simply grab some quick sleep and then head on the road.... More

Working in Gillette 6 other people with my company. It wasn't the cleanest and the owner not caring about her customers. My room had carpet soaked,my wife purse cell phone and other items were wet. After having a plumber in the room the owner would not let us move to other room. We checked out the next morning, and found... More

This was by far the best hotel experience I have had and I travel a lot! I came into Gillette to visit family and was told this is THE hotel to stay at. I was greeted with a smile when I walked in the door, the room was large and best of all CLEAN! It was quiet and the beds... More

While the staff was friendly and helpful this is unfortunately the best to be said for this hotel. The room was way over priced, with tax it came to a $108 for a one person single. It is terribly run down, the rooms are musty and the non-smoking rooms (like mine) are clearly smoked in. The bathroom was merely wiped... More