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Naniloa Volcanoes Resort


Hotel class 2.0 of 5
93 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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Reviews you can trust

62% Do not recommend
3.0 of 5 stars 131 reviews
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All (131)
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4 of 5 stars
tvltech   6 contributions
Hawaii
30 Aug 2009 | Trip type: Business
1
person found this review helpful

My colleague and I read the reviewes prior to checking into this hotel and were unsure of what to expect. Surprisingly the rooms were quite nice. Some rooms have microwaves. I am told they will faze these out. Too bad as we stay for a week at a time off and on and that is an important commodity to have... more

It's not bad
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3 of 5 stars
mrsh25   14 contributions
San Francisco
24 Jul 2009 | Trip type: Business, Couples
1
person found this review helpful

We were not sure what to expect with all the mixed and mostly bad reviews. However, the Naniloa was not bad. The hotel was still under renovation during our stay, though our room and floor seemed completed. Service: Check-in was quick, easy and friendly. Room: The room was clean and modern, and larger than expected. It had a microwave and... more

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1 of 5 stars
EWALOCAL222   2 contributions
HAWAII
1 May 2009 | Trip type: Couples

First of all the hotel was under construction.then our flight arrivewd at 6:30 ,the package was made together, we arrived and was told at that time we could not have our room til 3pm.....UNLESS we paid $30.00 more for each night....ONLY 15 OTHER CARS IN THE PARKING LOT AND THEY HAD NO OTHER ROOMS....THEN THE ICE WAS ONLY ON THE... more

Management response from
Howard Meguro, Sales and Product Development Manager

It was unfortunate that we were not able to meet your needs during your stay in April 2009. Our normal check in time as with most hotels in Hawaii are at 3pm. Depending upon many factors, we may not have been able to accommodate an early check in. However, with that being said, we will review with our staff procedures...

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1 of 5 stars
Beach_Lover049   22 contributions
Phoenix, Arizona
27 Mar 2009 | Trip type: Couples

Ok, I have stayed in small older European hotels before and nothing has been this bad. I'm not picky and I don't usually stay at really expensive resorts, but this is the worst I've ever been in. I booked through their website, using the "Love is in the Air" package, which included breakfast every morning and a basket of champagne... more

"Regrets"
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2 of 5 stars
EmmEye   1 contribution
Houston
23 Jan 2009 | Trip type: Family
1
person found this review helpful

First thing first. If you are going to Big Island in Dec/jan, go stay in Kona, NOT HILO. Rain, rain, rain rain!!!! I had to organize my trip in 3 days and I had to book this hotel not knowing much except for renovation. When I called the hotel and verified about renovation, they said that the renovation has been... more

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1 of 5 stars
yesmanHawaii   12 contributions
Hawaii
1 Dec 2008 | Trip type: Family
1
person found this review helpful

If you need to good night sleep, don't stay there. The renovated floors are all tiled (probably saves them money on maintenance) with no carpet so you would hear every bit of noise. Coughing, footsteps, doors closing are very loud. The whole place is dingy and run down. We had to move rooms at 11:30 pm because someone in the... more

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4 of 5 stars
Andromeda82   7 contributions
Switzerland
21 Nov 2008 | Trip type: Couples

We stayed three nights at the Naniloa. Had a very nice room, not very big and no balcony, but very nice renovated. They are still renovating so don't plan to sleep in, they start at 8am. We were up anyway at that time, but just to let you know. Didn't see a lot of the rest of the hotel...were always... more

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4 of 5 stars
MarilynHuntsville_AL   3 contributions
Huntsville, AL
4 Sep 2008 | Trip type: Couples
2
people found this review helpful

Okay, I had read the reviews and was a little worried, but really turned out to be a pretty nice place to stay. The grounds are so beautiful. The view off our lanai was so awesome. Enjoyed sitting out on the pier and looking at the crabs climbing on the rocks. The morning walk to the nearby gardens was awesome.... more

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3 of 5 stars
CheckingOneBag   5 contributions
Sunnyside, NY
1 Sep 2008 | Trip type: Couples
3
people found this review helpful

Yes, they are renovating, but they are a long way from completion. The room we stayed in was nicely done up with modern furniture and was clean. If i didn't have to leave the room, then I would rate this hotel a 4/5, but we had to leave our room eventually. Here's what we didn't like: 1) Elevators. Not only... more

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4 of 5 stars
sasima   45 contributions
Sunnyvale, CA
22 Aug 2008 | Trip type: Friends getaway
3
people found this review helpful

We stayed just one night. But we'll be back. As far as Hilo hotels go, this is really the best choice hands down. And really great location. Here are the goods, the bads, & some suggestions. TILE FLOORING. Hilo is damp damp damp, so carpet would gross me out, as well as not age well. Yes, even the hallway is... more

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Naniloa Volcanoes Resort Also Known As

  • Naniloa Volcanoes Hotel
  • Hawaii Naniloa Hotel Hilo
  • Naniloa Volcanoes Hilo
  • Hi Naniloa Hotel Hilo
Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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