sad it is ranked so low, wonderful location, incredible staff. Got upgraded to beachfront room. I am not a very hotel-y person so I wouldn't choose this first, but it was clean, gorgeous and we got what we expected. The beach was best we saw in poipu More

Hotel was fine but why not be honest enough to include all unavoidable charges in the room rate rather than pretend that parking in a massive car park in the middle of nowhere, a bottle of water, unwanted local phone calls and wifi is worth $160 per week. More

My wife and I spent a week at the Sheraton Kauai Resort in January of 2012. It's a beautiful property with a great beach and lots of places to sit and enjoy the incredible Kauai sunsets each evening. Lots of gardens and ponds around the property with beautiful flowers. There's a bit of construction going on right now, but the... More

They gave us a (garden view) room next to a construction site with no elevator. The first day we saw a small roach in the bathroom but didn't ask to be changed...the next day we saw there were roaches everywhere in the room, even INSIDE THE FRIDGE! When we lifted the phone there were three roaches and spiders under it..eeek!... More

First off, I will state that the service during my stay reflected my other encounters with Sheraton Hotels. The staff went out of their way to make our stay a pleasant one. I find that ratings can vary depending on one's taste. If you are a bargain seeker, then you may rate this place a 5 within it's niche (provided... More

We stayed in Room 1334 which is an oceanfront room for seven nights. The views from the room were breathtakingly beautiful . . . the room was dirty, dark, and small. During our eight days, our carpet was not vacuumed; our bathroom floor was not mopped. We put towels on the floor in order to keep our feet clean. In... More

We stayed in one of the Deluxe Ocean Front Rooms and it was a great room. We could see humpback whales from our balcony. We didn't use the beach but went to the pool and it was very nice. The restaurant that we tried was very good also. More

RESORT ~ Sheraton Kauai Customer service was outstanding. Clean, spacious rooms they even gave us the exact room/location we requested. We were in the Ocean Wing room 1222 ~ wonderful ocean front with the sound of the waves to listen to. The other ocean front rooms are in the Beach Wing which is around the pool, while you will have... More

This hotel does one thing REALLY well...Location. The rooms are just average, but if you stay in a deluxe ocean front room, you will overlook the problems with the room. If you like it quiet, request building #1. It is closer to the ocean with a rocky coastline. Building #2 overlooks the beach and Lavas restaurant. We were in building... More