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All 7 Poipu hotels »

Sheraton Kauai Resort

4.0 of 5
2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Ranked #7 of 7 hotels in Poipu
4.0 of 5 stars 1124 Reviews
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1,124 reviews from our community

What travellers say about this hotel
  • Breakfast buffet(38)
  • Very nice(28)
  • Ocean view room(22)
  • Pool area(18)
  • Great location(17)
  • North shore(11)
  • Grand Hyatt(10)
  • Parking lot(9)
  • Friendly and helpful(9)
  • Flat screen TV(3)
Traveller rating
    370
    412
    172
    112
    58
Only show reviews for Family (168) | Couples (593) | Business (31)
Date Rating
Lauren B
Anchorage, Alaska
2 reviews
4 of 5 stars Reviewed 17 February 2012 NEW

My husband and I stayed here in October and got an ocean view upgrade. The staff went out of their way to ensure good customer service during the construction including free breakfast buffet every day. The construction was a little annoying but our room was clean, updated, and had gorgeous views of the ocean all for a good deal. The... More

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traveldocSF
San Francisco, California
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 17 February 2012 NEW

sad it is ranked so low, wonderful location, incredible staff. Got upgraded to beachfront room. I am not a very hotel-y person so I wouldn't choose this first, but it was clean, gorgeous and we got what we expected. The beach was best we saw in poipu More

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LE21
Middlesex
Senior Reviewer
8 reviews
2 helpful votes
3 of 5 stars Reviewed 16 February 2012 NEW

Hotel was fine but why not be honest enough to include all unavoidable charges in the room rate rather than pretend that parking in a massive car park in the middle of nowhere, a bottle of water, unwanted local phone calls and wifi is worth $160 per week. More

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DaveHV
Highland Village, Texas
Senior Reviewer
10 reviews
4 of 5 stars Reviewed 15 February 2012 NEW

My wife and I spent a week at the Sheraton Kauai Resort in January of 2012. It's a beautiful property with a great beach and lots of places to sit and enjoy the incredible Kauai sunsets each evening. Lots of gardens and ponds around the property with beautiful flowers. There's a bit of construction going on right now, but the... More

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Ana M
Groningen, The Netherlands
1 review
2 helpful votes
2 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

They gave us a (garden view) room next to a construction site with no elevator. The first day we saw a small roach in the bathroom but didn't ask to be changed...the next day we saw there were roaches everywhere in the room, even INSIDE THE FRIDGE! When we lifted the phone there were three roaches and spiders under it..eeek!... More

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ejinn cheang, Guest Relations Manager at Sheraton Kauai Resort, responded to this review
14 February 2012

Aloha, Thankyou for taking the time to post your comments in regarsd to your recent stay. I have reviewed your comments regarding your stay at the Sheraton kauai Resort. We take all commetns seriously and appreciate any and all feedback we can get. We have shared your comments with the operations team for them to review with their teams. Again,... More

Dispatch747
Senior Reviewer
6 reviews
2 helpful votes
4 of 5 stars Reviewed 12 February 2012

First off, I will state that the service during my stay reflected my other encounters with Sheraton Hotels. The staff went out of their way to make our stay a pleasant one. I find that ratings can vary depending on one's taste. If you are a bargain seeker, then you may rate this place a 5 within it's niche (provided... More

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ejinn cheang, Guest Relations Manager at Sheraton Kauai Resort, responded to this review
14 February 2012

Aloha/, Mahalo for taking the time to post your recnt comment. We are pleased to hear that our staff was able to provide you with the Signature Sheraton Service during your stay. Thak you for your feedback with regards to the slick tiles as this has been addressed. As you had mentioned we are under renovation and look forward to... More

LovinPoulsbo
Poulsbo, Washington
2 reviews
1 helpful vote
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

We stayed in Room 1334 which is an oceanfront room for seven nights. The views from the room were breathtakingly beautiful . . . the room was dirty, dark, and small. During our eight days, our carpet was not vacuumed; our bathroom floor was not mopped. We put towels on the floor in order to keep our feet clean. In... More

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ejinn cheang, Guest Relations Manager at Sheraton Kauai Resort, responded to this review
8 February 2012

Aloha, Thank you for your feedback and taking the time to post your comment. I have reviewed your comments and will be sharing this with the Director of Housekeeping as well as the housekeeping team. We do take all comments seriously and appreciate all and any feedback we can get. Again thank you for your comments, which will help us... More

epps97
Omaha, Nebraska
Contributor
16 reviews
9 helpful votes
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

We stayed in one of the Deluxe Ocean Front Rooms and it was a great room. We could see humpback whales from our balcony. We didn't use the beach but went to the pool and it was very nice. The restaurant that we tried was very good also. More

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TMD4U
Wisconsin
Senior Reviewer
9 reviews
11 helpful votes
5 of 5 stars Reviewed 7 February 2012
11
people found this review helpful

RESORT ~ Sheraton Kauai Customer service was outstanding. Clean, spacious rooms they even gave us the exact room/location we requested. We were in the Ocean Wing room 1222 ~ wonderful ocean front with the sound of the waves to listen to. The other ocean front rooms are in the Beach Wing which is around the pool, while you will have... More

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Tahotrvlr
Stateline, Nevada
Contributor
19 reviews
11 helpful votes
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

This hotel does one thing REALLY well...Location. The rooms are just average, but if you stay in a deluxe ocean front room, you will overlook the problems with the room. If you like it quiet, request building #1. It is closer to the ocean with a rocky coastline. Building #2 overlooks the beach and Lavas restaurant. We were in building... More

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Sheraton Kauai Resort Also Known As

  • Sheraton Kauai Hotel
  • Sheraton Kauai
  • Sheraton Poipu
  • Poipu Sheraton
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756

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Sheraton Kauai Resort
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