It was very pleasant that after our arrival at the airport an employee of Hilton was waiting for us with a sign with my name on it. (I had made a reservation in advance with the hotel for airport transfer at a rate of 10 US.) It was app. a 10-minute drive in the middle of the night. Check-in however... more

I agree the the other commenters on here about the general condition of the hotel, i.e. not the worst I've encountered, but a bit tired; food OK; service very nice; view generally stunning. What I found sad and disturbing was the general condition of the outdoor areas, including the beach and the path along the cliffside--bottles, cans, cigarette butts, junk... more

Very nice staff and willing to help. The maid service never did give me any washcloths after the first day, during my 3 day stay. The business center was open 24 hours a day which was nice, but you could only get free wireless if you had brought your own laptop and used in the business center. It cost to... more

I travel to Guam about once a year for business, stay 3-14 nights at a time. While I have stayed at the Marriott and the Holiday Inn, I very much prefer to stay at the Hilton. Staff in always friendly and considerate and the location is hard to beat for business travel, as long as you have a car. And... more

slightly disappointed on my arrival but miss alvior front desk manager ,hiltons best kept secret ,an asset to the company listened and rectified our concerns.she ensured our weeks holiday was one to remember.shes a true proffesional and her staff are all so polite and friendly .its cheap to book on expedia and is then its good value.guam is expensive so... more

On way through to Micronesia, got forgotten at the airport despite booking transfer in advance - not happy at 5am after a long flight. Staff not really that bothered - on the way back to the airport the driver was excellent but he seemed the only one who was bothered really. Hotel full of young American service people who were... more

Pros: 1. Location is good since the hotel is in a secluded spot far from the usual tourist noise, but still within tolerable walking distance of shops 2. Unlike other reviews, the king size bed was soft and comfortable 3. Staff was generally friendly and helpful although the assistant manager who did the checkout could learn to smile more often... more

We went there for long weekend. The hotel has best location in the bay. We enjoy every minute from the vacation. we took sea view and its made the different friends of us had park view and it was very very bad every bus that came in the morning wake them up. the service was good but the breakfast can... more

This stay was for business purposes, but brought my spouse along for the tropical vacation. We are Hilton Gold and HGVC members, so the Hilton Resort was the natural choice. Checked in at 2 a.m. and staff had my room key and paperwork ready for me. Was upgraded to an 11th floor full ocean/Tumon Bay view suite without asking. Receptionist... more