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Cova Hotel


Cova Hotel
655 Ellis Street, San Francisco, CA 94109
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Traveller Reviews

72% Recommend
4.0 of 5 stars 56 reviews
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By trip type
All (56)
[ Date ] [ Rating ]
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4 of 5 stars
LA
9 Dec 2008 | Trip type: Couples

Stayed for a Saturday night, the price was excellent compared with prices we got for crappy hotels two blocks away. The neighborhood is not the greatest but it's 10 minutes walk from union square. The rooms are amazing (except the view), compare them to hyatt quality. The staff was helpful, the breakfast decent. more

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4 of 5 stars
Zurich, Switzerland
8 Oct 2008 | Trip type: Couples
1/1 found this review helpful

We stayed at the Cova Hotel for 10 days. The rooms are really nice and staff is generally friendly. Everything is very clean and housekeeping is efficient. As stated in the other reviews, the location is central but not very good. Lots of homeless and strange people on the street. I don't think it's really unsafe but wouldn't recommend the... more

Management response from
CovaHotel, Public Relations Manager, Ida Wong

Thank you for taking the time to complete a review. Your comments have been passed to the relevant department. We will try our best to make our guest stay enjoyable. I would like to take this opportunity to thank you for staying with us and look forward to welcome you back to Cova Hotel in the near future.

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3 of 5 stars
Co. Clare
3 Oct 2008 | Trip type: Couples
1/1 found this review helpful

Our stay at the hotel seemed to like alot of other reviews. We stayed for 3 nights. The hotel itself was fine, our room was quite spacious and we had no problems with it. There was a light breakfast. It was a quite a short walk to Union Square. However, the area was that bit unsavoury, our first evening I... more

Management response from
CovaHotel, Public Relations Manager, Ida Wong

Thank you for writing us on Trip-Advisor and sharing your comments of Cova Hotel. Cova hotel strives for Comfort, Value, Service and Design. We make every effort to provide a high quality service of accommodation for all our guest stay enjoyable. Looking forward to welcome you again at Cova Hotel of your future travels.

Great hotel
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4 of 5 stars
Amsterdam
29 Sep 2008 | Trip type: Friends getaway
1/1 found this review helpful

We stayed in the Cova Hotel from september 1st untill the 4th. then we started our tour. The hotel is just upgraded. The rooms are big enough, clean and for me, the bed was big enough, i'm 1.93m. and you only sleep in the room, there is so much to do in San Francisco don't stay in the room all... more

Management response from
CovaHotel, Public Relations Manager, Ida Wong

Thanks for taking your valuable time to review your stay at Cova Hotel. Glad to hear you have a pleasant stay at our hotel. Thank you for all the kind remarks of our hotel service and amenities. Cova hotel strives for Comfort, Value, Service and Design. We aim our best to provide a high quality of accommodation service for our...

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2 of 5 stars
Sydney
18 Sep 2008 | Trip type: Couples

My husband stayed at the COVA in August this year. I read all he reviews and figured that we could handle the unsavory location for a nice clean hotel. I wish we hadn't and in fact we moved to the Hilton for our second night. We arrived about 4 hours before the official check-in time and the staff were helpful... more

Great Stay
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5 of 5 stars
California
4 Sep 2008 | Trip type: Friends getaway

Great hotel. Free breakfast. Free Internet. Easy parking onsite. Staff was great. Had an issue with the TV and someone was sent immeadiately to fix it. Had issues with connecting to the internet, an employee was sent up with connection instructions. Nice to have a free breakfast at a hotel in the City. Rooms were very nice. Our bathroom was... more

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2 of 5 stars
New Zealand
31 Aug 2008 | Trip type: Family

My mum and I stayed at Cova this July. I will say the rooms were lovely, brand new and very clean! Be warned about the area, Ellis St is nicknamed "Crackville". We saw Dozens of people partaking in unsavoury activities day and night on the next block down from the hotel. It is very noisy and there are all sorts... more

Don`t Stay
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1 of 5 stars
clare,ireland
26 Aug 2008 | Trip type: Couples
1/1 found this review helpful

This hotel has been nicely refurbished inside,rooms are excellent,big modern and clean.Cleaning staff very friendly and give great service.Breakfast is good with good choice and nice roof top room though a bit crowded at times.Location is worst in san fran with drugs prostitution and homeless hanging around.Reception staff are unhelpful while management were downright rude and offensive. Do not trust... more

Management response from
CovaHotel, Public Relations Manager

Dear Guest, We thank you for writing us on Trip Advisor even when they are not so positive. I would appreciate if you could provide us more information about the room you have stayed or more detail of the incident so that we can have further investigation. You are welcome to email me directly at ida@covahotel.com as well. Thank You!

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2 of 5 stars
Charleston, South Carolina
17 Aug 2008 | Trip type: Solo travel

I just want other travellers to know that this could happen. I had made reservation via Otels.com. On the day I was to stay there I called the hotel both at their 800 number and at their local number. Each time I got a message saying to leave my number and that I would be called back within an hour.... more

Management response from
CovaHotel, Public Relations Manager, Ida Wong

Dear Guest, I am writing to follow up your stay at Cova Hotel to apologize for the frustrations that you experienced during your stay with us. I can fully appreciate your dismay at the treatment you experienced and such a situation should not have arisen in a hotel of our standing. Please accept our sincere apologies Thank you for taking...

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5 of 5 stars
San Diego
14 Aug 2008 | Trip type: Couples
1/1 found this review helpful

We booked this hotel because we were traveling on a budget. We actually booked the room for $125 a night. We were really nervous when we were pulling up, the area seemed a little shady. However, to our surprise we were staying in the most beautiful hotel. Everything on the interior has been remodeled. Its a very very modern hotel.... more

Management response from
CovaHotel, Public Relations Manager, Ida Wong

Dear Guest, Thank you for writing us on Trip-Advisor and sharing your pleasant experience at the Cova hotel. For all your kind remarks regarding our hotel service, I have passed to the relevant departments as I know they will be encouraged by your compliments. We’re glad that you had an overall positive experience with the Cova hotels on this stay....

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Cova Hotel Address

655 Ellis Street, San Francisco, CA 94109