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Palace Hotel

4.0 of 5
2 New Montgomery Street, San Francisco, CA 94105
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Ranked #68 of 240 hotels in San Francisco
4.0 of 5 stars 814 Reviews
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814 reviews from our community

What travellers say about this hotel
  • Union square(17)
  • Market street(16)
  • Room service(15)
  • Great location(13)
  • Very nice(11)
  • High ceilings(10)
  • Bart station(10)
  • Luxury Collection(5)
Traveller rating
    323
    265
    122
    62
    42
Only show reviews for Family (127) | Couples (202) | Business (235)
Date Rating
ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
249 reviews
55 helpful votes
4 of 5 stars Reviewed 18 February 2012 NEW

This hotel is wonderful! Located in the heart of San Francisco, you are able to walk to many popular places. The hotel is beautiful. Omy room was very comfortable Very close to shopping at the Market Street shopping center. Near the Yerba Buena Gardens and the Museum of Modern Art More

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scribbler1000
UK
Contributor
19 reviews
12 helpful votes
5 of 5 stars Reviewed 17 February 2012 NEW

The only noise i heard on my 3 night stay here was group fo male acapella singers--the Harvard Crocadilloes--warming up. And that was entertaining in itself. The beds are cofy and the higher up you go the quieter the floors get. The check in wqs smooth and the door staff helpful. The parking fee -48 dolalrs a day--ios a rip... More

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brunello_fan
silicon valley,Ca
Contributor
18 reviews
5 helpful votes
5 of 5 stars Reviewed 16 February 2012 NEW

Quick overnight stay in the city. Booked through Starwood preferred guest program and received a great room on 7th floor (716). Nice and quiet. I was concerned with negative reviews, but found no resemblance the day we stayed. Staff was courteous and friendly. Bonus chance encounter with Anthony Bourdain in the elevator at 1:30 am.... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
17 February 2012

What a fun coincidence to run into Anthony Bourdain in the elevator, which certainly makes for a memorable experience. Thank you for your comments regarding the reviews and the helpful staff. We are very grateful of guest comments and “thank you” for taking the time to review your stay. More

Travel_Bus1
Chicago, Illinois
Contributor
12 reviews
1 helpful vote
3 of 5 stars Reviewed 15 February 2012 NEW

I was pretty excited to stay at the hotel, and I'll say that I was a bit let down by it. My room was very large and clean, but it felt old and outdated. The entire hotel has an older feel to it, but at some point the bathroom and the room appointments should be updated. The bed wasn't exceptionally... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
17 February 2012

Thank you for your comments regarding the staff and the service. Our associates always appreciate recognition for their hard work. We at the Palace Hotel, strive to provide our guests with a remarkable historic hotel while still offering modern conveniences. I am sorry to see you were not pleased with the historic feel of this 1909 hotel. We appreciate the... More

Dave P
Fresno, California
Reviewer
4 reviews
5 of 5 stars Reviewed 14 February 2012 NEW

We're back with another rave review for The Palace. Last September when my wife and I stayed here for our anniversary, we enjoyed a corner suite looking up Market Street and wrote a glowing account of our stay. Last Saturday (February 11) we came back and got our wish when we were assigned the very same corner room. This time... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
17 February 2012

The Chinese New Year Parade is a must see at least once in your life in San Francisco, and we are so thrilled to see that we were able to help make that happen. We are always so appreciative of our loyal guests and want you to feel as if you are in your second home while staying with us.... More

Tim808
Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 14 February 2012 NEW

We just returned home from having a wonderful vacation in San Francisco/Napa. We stayed here 3 nights, then visited Napa, and then returned for 2 more nights before we flew home. Our stay at the property was a very pleasant experience. A huge part of that experience is directly related to one specific employee. Paul "The Door Man" ( sorry,... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
17 February 2012

We are always so delighted to see when one of our associates is recognized for their hard work. Thank you for sharing your comments on how Paul went above and beyond to make your stay with us a more enjoyable one. We hope to see you back again soon. More

Ro11WithIt
Granite Bay, CA
Contributor
13 reviews
4 of 5 stars Reviewed 13 February 2012 NEW

We got a great price on Friday for a one night stay the next day, so my "value" review is based on that awesome low price. The employees very nice and I was able to check in an hour early. Unfortunately, the room was quite small. We had a room with two double beds and even with doubles, there wasn't... More

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OregonJohn97338
Dallas, Oregon
Top Contributor
85 reviews
30 helpful votes
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We stayed at the Palace Hotel on our honeymoon 40 years ago, and returned for a couple nights for our anniversary this past summer. It still retains the old San Francisco elegance and style that defines luxury on a grand scale. The Garden Court is one of the stunningly beautiful public rooms in San Francisco. Our room -- we got... More

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OccasionalCruiser
Williamsburg, Virginia
Contributor
20 reviews
6 helpful votes
5 of 5 stars Reviewed 8 February 2012

This is a beautiful hotel. The rooms are big and comfortable. Although the hotel is over 100 years old, with amazing chandeliers and 14 foot ceilings in the rooms and much higher in the lobby, it's all been modernized and kept up to date. The most amazing part was a full size (though not deep) swimming pool, all located just... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
13 February 2012

It is so great to hear that your granddaughter enjoyed the indoor pool; it is such a great venue for a family. Thank you for your generous comments on the public space in the hotel, The Garden Court truly is a timeless treasure. We pride ourselves on offering a luxurious historical hotel while still providing modern conveniences so we are... More

James_birduk
London, United Kingdom
Contributor
14 reviews
29 helpful votes
4 of 5 stars Reviewed 8 February 2012

I stayed here for 2 days prior to meeting up with work colleagues in Santa Clara. The Palace is a lovely old hotel with bags of character, it's in a great central location for exploring the city and the staff are good, not great, but good. My experience started very positively - I chose to phone to book and was... More

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Palace Hotel, Guest Relations Manager at Palace Hotel, responded to this review
13 February 2012

We are delighted to hear that you enjoyed your stay. Thank you for your kind words for our Palace Ambassadors, Debra and the fitness center team; they receive great recognition from seeing that their hard work was appreciated. I have shared your comments with our team and we will be sure to address some of the minor issues you had... More

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Palace Hotel Also Known As

  • Palace Hotel San Francisco
  • Palace San Francisco
Address: 2 New Montgomery Street, San Francisco, CA 94105

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