Z3ZENG: Thank you for your feedback and I am sorry to hear about the difficulty with your booking site reservation. We do have a very high standard of guest service and I will meet with the team to discuss why that was not a part of your experience. Alternatively, I am glad to hear that you enjoyed our location; the... More

matthewshreeve: I am glad that you enjoyed our location; it is quite simple to get around the city—especially with the many public transportation options so close by. Our preferred town car vendor is reputable, reliable, and provides great service, but they do charge a premium. Rest assured they are competitive with other reputable companies. We welcome feedback regarding the clothing... More

Inivium: Thank you for your kind review, we are quite proud of all of our team members here at Vitale and I will gladly pass along your praise. I am happy to hear that you enjoyed Americano as well; it is always worth a visit to taste our fresh, local ingredients and seasonal menu. We look forward to welcoming you... More

Autobiztravel: The Embarcadero waterfront location does afford some fantastic bay views and I am glad that you were able to experience them as our guest. Hotel Vitale is right on several public transportation lines, which are convenient to get almost everywhere in the city. We do have a complimentary turndown service—complete with chocolates from local manufacturer Tcho and I apologize... More

Dreddlox: Thank you for your thorough review, it is useful to receive feedback on so many aspects of your experience. While there are many third-party reservation sites for Hotel Vitale, our in-house reservations team will always have the most updated information on our availability. I am glad that you enjoyed the location and boutique atmosphere of Hotel Vitale, being a... More

traveltoujours: I am glad to hear that you enjoyed our location, we are very fortunate to be in such a vibrant and convenient area of the city. The Bay Lights are quite inspiring to watch, and the pattern never repeats itself, so you will see something different every time. Thank you for your kind review and we look forward to... More

tvl20: Thank you for your thoughtful review. I will gladly mention to the front desk team what an impression they made on you with the flavored water. I am so pleased you enjoyed your stay at Hotel Vitale. We look forward to welcoming you back on your next visit to San Francisco. Warm regards, Melony Williams More

mojo2014samba: We are so fortunate to be located in such a beautiful area of the city and I am delighted to be able to share that with our guests. Thank you for your review and I will happily pass along your kind words regarding your experience to the rest of the team. Warm regards, Melony Williams More

Tropigal05: I am glad that you enjoyed your introduction to the Embarcadero area, and hope that you have now been converted to a frequent visitor! Also, if you like our terraces, you should visit Spa Vitale for a Bathing Ritual in our rooftop garden. It is a great way to decompress and relax while enjoying your own infinity soaking tub.... More