To provide a little background - I live in the San Francisco Bay Area and work four blocks from this hotel. It would be fair to say I know the area very well. I stayed at the Vitale a couple of times three years ago, once in an "inner courtyard" room (not so great) and once in a Superior King... more

We stayed here for 2 weeks and the service did not falter once. We upgraded our original internal view booking (made via Expedia) for a water view and enjoyed fantastic views of the Bay Bridge, Ferry Building and Treasure Island. The room was very clean and spacious, the bathroom had a large "rain" shower and the bed linens, especially the... more

This place is expensive, but awesome. Our room had a view of the bay, & the ferry building. The modern decor looked like something out of a magazine. If I had enough money I would stay here every time I am in the city. more

While this was a nice hotel to stay in it hit a new low in customer service: I discovered the same night charged on two different credit cards, the corporate one used for holding the room and the personal one I used to pay. When I asked for a credit Megan in reservations informed me that they had held a... more

The boyfriend and I stayed here for one night on Vday weekend. When booking through their website, I got the Deluxe Waterfront King with the romance package which includes champagne on arrival and rose petal turndown service. The lobby is decorated beautifully and had a peaceful, serene feel to it. The people working at the concierge were also great and... more

We stayed in one of the 180 degree Panoramic suites on the last night of our Honeymoon and it was the perfect finish. The view was amazing taking in most of the bay from the Bay Bridge past The Ferry Building and almost to Alcatraz. The only problem was that the Embarcadero was quite noisy. We live in London so... more

You have no idea where they are putting you- We have stayed at the Vitale before. This stay I called reservations directly. I knew exactly the room type I wanted and was willing to pay the extra $$$. The rooms in the hotel make a big difference to the quality of your stay. I was told we would be on... more

This is a great small hotel, with an unbeatable location right on the Embarcadero. Our room had a view of the Bay Bridge, Ferry Island, and Treasure Island, and on the 7th floor was very quiet. (The bar is a noisy scene, so I'd recommend getting a room away from that and as far up as you can) The concierge... more

It was perfect from start to finish. We checked in and we were offered a warm towel to wash the travel off - I loved it! The staff was sincere and very professional. Couldn't have been nicer. Front desk, conceirge, restaurant personel, bell captains, housekeeping etc. We and two other couples were impressed. In fact one couple we were with... more