The best that can be said of this Starwood property is that the lobby's nice and the staff helpful. After that -- once one exits the elevator into the institutional-beige guest floors and the drab institutional-beige rooms -- it's Motel 6 territory, for $200/night more. The overall design of the rooms is atrocious. the mind-numbling dull color scheme, the peculiar... More

Over the course of several months, I stayed at several Starwood hotels in San Francisco, and found this one to be the best for business travel. The rooms are large enough, feel clean and somewhat recently upgraded, the location is near the financial district and several bars/restaurants, and the staff was accommodating. The hotel also has a large gym with... More

So I chose this hotel because of the location--close to Union Square, close to Moscone convention center--and being a Starwood member, had heard that the Market St. Westin was slightly more consistently nice than the Westin on Union Square, which is more of a "historic" building. Staff: was excellent; requested a high floor, which I didn't necessarily get (17 of... More

I've stayed here many times over the past year for business trips. it is a reasonable hotel, clean, great beds, etc. but probably the most run of the mill Westin I've stayed at. If I dont get room upgrades to higher floors, the view is pretty dismal, and the rooms dont even have chairs besides a desk chair. the reason... More

Even though my room wasn't what I thought it would be, I enjoyed my stay. if you bring a car, don't use hotel parking. Park across the street for half price. More

Rooms are large with floor to ceiling windows and great views. Comfortable room, bathroom and noiseless A/C. Good size gym. Just off Market, close to Union Square, Moscone, Chinatown and Embarcadero. More

My husband and I stayed at this hotel during a convention at the San Francisco Convention Center. It was originally chosen for its proximity to the venue (just a block away), but we will return here because of the amazing customer service and lovely accomodations. It has been a long time since I could commend ALL of the staff at... More

stayed for 2 nights during a flying trip. Nice rooms with all mod cons.Cant complain abpout much. However would like to praise the concierge staff who went over and above the standard of service for me. More

It's incredibly refreshing when you find good customer service in this day and age of lackadaisical nonchalance and indifference. Having stayed at this Westin for a week for a business trip/conference, I was pleasantly surprised by repeated encounters with just truly kind staff - from an always smiling, sweet housekeeper, to a bellhop who went out of his way to... More